Marko Kosanovich
Wexford
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Brother’s Bar and Grill
08.2024 - Current
- Provided attentive, high-quality service to guests in a fast-paced dining environment, consistently exceeding customer satisfaction goals.
- Took accurate food and beverage orders and coordinated with kitchen and bar staff to ensure timely delivery.
- Managed multiple tables efficiently, handling special requests and resolving issues promptly to ensure a positive dining experience.
- Maintained cleanliness and organization of the dining area in compliance with health and safety standards.
- Upsold menu items and promotions, contributing to a 10–15% increase in average check size.
- Trained new team members on service protocols, POS systems, and customer engagement techniques.
Floor Staff
Brother’s Bar and Grill
08.2024 - Current
- Diligent and experienced Security Professional with a proven record of accomplishment of ensuring safety and keeping order in a bustling college town bar environment while possessing a keen eye for detail.
- Possesses exceptional situational awareness, adept at diffusing potential conflicts and enforcing establishment policies with tact and professionalism.
- Skilled in crowd management, ID verification, and handling various security protocols effectively.
- Committed to creating a secure and welcoming atmosphere for patrons while upholding the highest standards of safety and security.
- Delivered food orders to tables promptly, ensuring accuracy and presentation met the establishment's standards.
- Coordinated with bartenders, servers, and kitchen staff to guarantee seamless and timely service for guests.
- Acted as a point of contact for patrons, addressing any immediate concerns or special requests to enhance the customer experience.
- Maintained a positive and professional demeanor while interacting with guests, ensuring satisfaction, and fostering repeat business.
- Assisted in clearing tables and resetting for new patrons, contributing to a clean and organized environment.
Barback
Brother’s Bar and Grill
08.2024 - Current
- Supported bartenders in a fast-paced college town bar, ensuring smooth service during peak hours and high-volume events.
- Maintained inventory by restocking supplies, managing kegs, and monitoring levels of bar essentials, contributing to a well-organized and efficient workspace.
- Assisted in cleaning and maintaining bar equipment, glassware, and work areas to uphold health and safety standards.
- Developed strong multitasking abilities and time management skills in a dynamic environment, balancing responsibilities such as order delivery, customer assistance, and maintaining cleanliness.
- Fostered positive interactions with patrons and staff, contributing to a welcoming atmosphere and enhancing the overall customer experience.
- Adapted to a variety of roles, including handling customer requests, managing bar backups, and ensuring prompt service during busy periods.
Valet
William Penn Parking
05.2021 - Current
- A professional service provider responsible for parking and retrieving vehicles for patrons, particularly in establishments such as hotels, restaurants, and event venues around the Pittsburgh area, while providing excellent customer service.
Senior Security
Doggie’s Pub
09.2023 - 07.2024
- Diligent and experienced Security Professional with a proven track record of ensuring safety and maintaining order in a bustling college town bar environment while possessing a keen eye for detail.
- Possesses exceptional situational awareness, adept at diffusing potential conflicts and enforcing establishment policies with tact and professionalism.
- Skilled in crowd management, ID verification, and handling various security protocols effectively.
- Committed to creating a secure and welcoming atmosphere for patrons while upholding the highest standards of safety and security.
Barback
Doggie’s Pub
09.2023 - 07.2024
- Supported bartenders in a fast-paced college town bar, ensuring smooth service during peak hours and high-volume events.
- Maintained inventory by restocking supplies, managing kegs, and monitoring levels of bar essentials, contributing to a well-organized and efficient workspace.
- Assisted in cleaning and maintaining bar equipment, glassware, and work areas to uphold health and safety standards.
- Developed strong multitasking abilities and time management skills in a dynamic environment, balancing responsibilities such as order delivery, customer assistance, and maintaining cleanliness.
- Fostered positive interactions with patrons and staff, contributing to a welcoming atmosphere and enhancing the overall customer experience.
- Adapted to a variety of roles, including handling customer requests, managing bar backups, and ensuring timely and accurate service during busy periods.
Lifeguard
Allegheny County Parks
05.2021 - 08.2023
- A summer lifeguard that was a dedicated professional responsible for ensuring the safety and well-being of individuals at swimming pools, specifically North Park Pool, during the summer season.
- The vital role of the position was to prevent accidents, respond to emergencies, and promote water safety.
Busser
Off The Hook
05.2020 - 11.2020
- A diligent busser with a strong work ethic and exceptional attention to detail in a dynamic restaurant environment.
- Committed to providing excellent customer service and maintaining a clean and organized dining area.
Education
Bachelor of Science - Biology
The Pennsylvania State University
University Park, PA05-2026
High School -
North Allegheny High School
Wexford, PA06.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
Accomplishments
- WPIAL Championship 3A Team in Swimming
- 2018-19
- 2019-20
Leadership Experience
- Member of the National Honors Society, North Allegheny Senior High School, Met once a month to promote good learning and being an outstanding student in the high school community.
- TigerThon Team Member, North Allegheny Senior High School, Help raised money for kids and families with pediatric cancer to help them with any financial needs.
- Penn State THON Fundraiser, Phi Sigma Kappa Fraternity Kappa Chapter, Phi Sigma Kappa helps the overall fundraising of THON at Penn State which each year raises money to help families in difficult situations caused by pediatric cancer alongside Four Diamonds Charity.
- Penn State THON Family Relations Chair, Phi Sigma Kappa Fraternity Kappa Chapter, This role specifically was to keep in contact with other families.
Certification
- RAMP Training - September 2025-September 2027
- CPR Certification - May 2021-May 2023
Timeline
Server
Brother’s Bar and Grill
08.2024 - Current
Floor Staff
Brother’s Bar and Grill
08.2024 - Current
Barback
Brother’s Bar and Grill
08.2024 - Current
Senior Security
Doggie’s Pub
09.2023 - 07.2024
Barback
Doggie’s Pub
09.2023 - 07.2024
Valet
William Penn Parking
05.2021 - Current
Lifeguard
Allegheny County Parks
05.2021 - 08.2023
Busser
Off The Hook
05.2020 - 11.2020
High School -
North Allegheny High School
Bachelor of Science - Biology
The Pennsylvania State University
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