Marleah Daugostine
New Castle
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales/Recovery Associate
JCPenney
06.2023 - Current
- Replenished sales floor stock to meet customer demand.
- Retrieved items returned by customers and restocked on display shelves.
- Maintained communication with store team to support sales, promos and product knowledge.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized customer feedback to improve services and apply best practices.
Cashier
Bath & Body Works
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista
Dunkin' Donuts
05.2019 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Union Area High School
New Castle, PA06-2021
Bachelor of Arts - Psychology
Kent State University
Kent, OH12-2025
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Reliability and punctuality
- Professionalism and courtesy
- Issue resolution
- Attention to detail
Timeline
Sales/Recovery Associate
JCPenney
06.2023 - Current
Cashier
Bath & Body Works
10.2021 - 01.2022
Barista
Dunkin' Donuts
05.2019 - 06.2021
Union Area High School
Bachelor of Arts - Psychology
Kent State University
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