Marlen Chirù Duarte
Panamà
Summary
I am a professional with a background in Marketing and International Trade, currently pursuing a master's degree in Digital Marketing. I have work experience in industries such as aviation, mining, and agricultural health. My goal is to apply my skills in decision-making, teamwork, and administrative management, contributing to the organization's success while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alorica
12.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Secretaria Ejecutiva
OIRSA
06.2021 - 10.2024
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Agente De Recuperaciòn De Servicio (RSOI)
Compañìa Panameña De Aviaciòn, S.A. (Copa Airlines
01.2020 - 05.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Management of irregular operations, including canceled and delayed flights.
- Passenger check-in process, ensuring proper handling of documents such as passports and visas.
- Ticket sales and assistance in providing solutions to affected passengers.
Education
MBA - MBA in Digital Marketing
Broward International University
Miami, FL. USABachelor's Degree in Mark. And International Trade
Universidad Tecnològica De Panamà
Sede CoclèTechnical Degree in Sales Management
Universidad Tecnològica De Panamà
Sede CoclèAgricultural High School Diploma With Emphasis On
I.P.T. Josè De Los Reyes Vàsquez
Caimito, Penonomè, Coclè, Panamà12-2011
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Active listening
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Agent
Alorica
12.2024 - Current
Secretaria Ejecutiva
OIRSA
06.2021 - 10.2024
Agente De Recuperaciòn De Servicio (RSOI)
Compañìa Panameña De Aviaciòn, S.A. (Copa Airlines
01.2020 - 05.2020
MBA - MBA in Digital Marketing
Broward International University
Bachelor's Degree in Mark. And International Trade
Universidad Tecnològica De Panamà
Technical Degree in Sales Management
Universidad Tecnològica De Panamà
Agricultural High School Diploma With Emphasis On
I.P.T. Josè De Los Reyes Vàsquez
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