Marlena Milton
Spartansburg
Summary
Solution-oriented Solutions Specialist known for highly productive and efficient task completion. Bring specialized skills in problem-solving, client relationship management, and technological proficiency to the table. Excel in communication, teamwork, and adaptability, ensuring seamless integration of solutions into client operations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Service Solutions Specialist
Quest Diagnostics
Lenexa
09.2019 - Current
- Analyzed customer needs to recommend appropriate diagnostic solutions.
- Collaborated with healthcare professionals to ensure accurate test ordering.
- Educated clients on testing procedures and result interpretations.
- Developed training materials for new staff on system processes.
- Resolved customer inquiries regarding services and billing issues.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
Fraud and Risk Analyst
Us Bank Bancorp
Overland Park
09.2016 - 01.2019
- Analyzed transaction patterns to identify potential fraudulent activities.
- Collaborated with cross-functional teams to enhance risk assessment processes.
- Monitored account activity for suspicious behavior and flagged anomalies.
- Conducted thorough investigations on reported fraud cases and gathered evidence.
- Developed reports detailing risk trends and mitigation strategies for management review.
Security Officer
Securitas
Kansas City
02.2014 - 10.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms and emergencies, ensuring swift action was taken.
- Assisted in the development of security protocols and procedures for improved safety.
Student Tutor
National American University
Independence
01.2013 - 02.2014
- Assisted students in understanding course materials and concepts.
- Developed personalized study plans to address individual learning needs.
- Facilitated group study sessions to encourage collaborative learning.
- Provided feedback on assignments and guided improvement strategies.
- Utilized various educational tools and resources to enhance learning experiences.
Customer Service
Rac Acceptance
Kansas City
07.2011 - 01.2014
- Collection Calls, Marketing, Bank runs for the store, using more than one system to pull up accounts, Sales
- Provided excellent customer service to ensure client satisfaction.
- Provided excellent customer service by anticipating customer needs.
- Analyzed customer feedback to develop customer service initiatives.
- Provided customer service at pickup and delivery locations.
- Developed strategies for improving customer service delivery processes.
Education
Associate of Applied Science - Criminal Justice
National American University
Independence, Mo 05.2010 - 06.2015
High School Diploma - Basic Studies
Paseo School of Performing Arts
Kansas City, Mo 05.2005 - 06.2009
Skills
- Diagnostic solutions
- Risk assessment
- Training development
- Customer relationship management
- Data analysis
- Fraud investigation
- Report generation
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Data entry
- Quality assurance
- Innovation skills
- Task prioritization
- Goal setting
- Workflow improvement
- Problem-solving
Timeline
Service Solutions Specialist
Quest Diagnostics
09.2019 - Current
Fraud and Risk Analyst
Us Bank Bancorp
09.2016 - 01.2019
Security Officer
Securitas
02.2014 - 10.2016
Student Tutor
National American University
01.2013 - 02.2014
Customer Service
Rac Acceptance
07.2011 - 01.2014
Associate of Applied Science - Criminal Justice
National American University
05.2010 - 06.2015
High School Diploma - Basic Studies
Paseo School of Performing Arts
05.2005 - 06.2009