Marlena Nichols
Harrisburg
Summary
Dynamic and detail-oriented professional with experience at the Commonwealth of PA, excelling in data entry and record maintenance. Proven ability to enhance office performance through collaboration and problem-solving. Recognized for a friendly attitude and commitment to accuracy, ensuring compliance and efficiency in HR processes at the US Army Reserve.
Overview
17
17
years of professional experience
Work History
Clerical Assistant II
Commonwealth of PA, Department of Transportation
10.2012 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Edited and proofread documents for accuracy and completeness.
- Composed sensitive, confidential reports and documentation.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Human Resource Specialist
US Army Reserve
08.2008 - 04.2014
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Developed and monitored employee recognition programs.
Education
Bachelor of Science - Criminal Justice/Human Services
University of Phoenix
Harrisburg, PAAssociate of Science - Criminal Justice
ITT Technical Institute
Harrisburg, PASkills
- Microsoft office
- Data entry
- Maintaining records
- Data entry proficiency
- Teamwork and collaboration
- Problem-solving
- Customer service
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Computer skills
Timeline
Clerical Assistant II
Commonwealth of PA, Department of Transportation
10.2012 - Current
Human Resource Specialist
US Army Reserve
08.2008 - 04.2014
Bachelor of Science - Criminal Justice/Human Services
University of Phoenix
Associate of Science - Criminal Justice
ITT Technical Institute
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