Marlene Brinton
Souderton
Summary
Experienced in dental office management, specializing in enhancing operational efficiency and elevating patient satisfaction levels. Strong organizational skills and deep understanding of dental office procedures. Proven track record of cultivating a collaborative team environment and delivering high-quality patient care.
Overview
16
16
years of professional experience
Work History
Dental Office Manager
Highpoint Dental Medicine
03.2022 - Current
- Coordinated scheduling processes, optimizing appointment availability and resource allocation.
- Managed billing and insurance claims processes, ensuring accuracy and timely submissions.
- Analyzed practice metrics to identify improvement areas, driving strategic initiatives for operational efficiency.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Dental Assistant
Highpoint Dental Medicine
12.2012 - Current
- Prepared treatment rooms and sterilized instruments to maintain compliance with health regulations.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined communication.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
Patient Care Coordinator
Jenkintown Dental Medicine
04.2015 - 03.2022
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Managed patient inquiries, providing comprehensive information about services and procedures.
- Facilitated communication between patients and dental staff to enhance treatment understanding.
- Trained new staff on office protocols and patient interaction standards for improved service quality.
- Developed patient follow-up procedures to ensure ongoing care and satisfaction post-treatment.
Dental Assistant
Form And Function Dental Services
05.2009 - 07.2015
- Supported dentist chairside with implant surgery, periodontal and restorative procedures.
- Created bitewing and periapical X-ray images for dentist to review.
- Responsible for ordering dental supplies
- Instructed patients on postoperative care.
- Sterilized equipment, instruments and treatment rooms after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided detailed clinical notes for every patient.
Education
DATS Dental Assisting Training School
2003
Skills
- Problem resolution
- Chairside Assistance
- Schedule management
- Insurance billing
- Dental software proficiency
- Treatment Planning
- Patient care
- Employee training
- HIPAA compliance
- Office administration
Education and Training
Available upon request
Timeline
Dental Office Manager
Highpoint Dental Medicine
03.2022 - Current
Patient Care Coordinator
Jenkintown Dental Medicine
04.2015 - 03.2022
Dental Assistant
Highpoint Dental Medicine
12.2012 - Current
Dental Assistant
Form And Function Dental Services
05.2009 - 07.2015
DATS Dental Assisting Training School
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