Marlene César
Devon
Summary
- I am a well spoken; energetic administrative professional with transferable skills:
- Dedicated Associate with extensive experience in providing exceptional customer support and service.
- Proven ability to manage inquiries efficiently and resolve issues effectively, ensuring high levels of customer satisfaction.
- Skilled in utilizing various systems to track and handle requests, while maintaining strong attention to detail.
- Adept at fostering positive relationships with clients and collaborating with team members to enhance service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Leasing Concierge
American Executive Centers
- Current
- Provide courteous phone answering and screening for office leasing company. Help manager coordinate client move-ins/move-outs. Provide professional customer service to clients. Handle all incoming and outgoing communication. Assist business clients with onsite and virtual assistance.
Remote Customer Service Representative
Hospital of The University of Pennsylvania (via Apple One Employment Agency), Marketing
09.2022 - 04.2024
- Provided patients with requested care via physician referrals on inbound and outbound calls. My job duties included, but not limited to: data entry of patient information, looking up patient information in EPIC, and logging each call in Salesforce with use of medical terminology.
Front Desk Agent
Sheraton Great Valley
05.2022 - 03.2024
- Provided front desk services by checking in/out hotel guests and ensuring hotel events ran efficiently as it related to the front desk, while also providing customer chat support with data entry into Salesforce software.
Massage Therapist
Fuji Health Spa
09.2017 - 05.2018
- Worked in the healing arts profession as a Massage Therapist specializing in Japanese Shiatsu and Chinese Tuina.
Program Coordinator
NYU Department of Psychiatry
02.2014 - 04.2014
- Orchestrated the psychiatry clerkship program by: organizing program applications of prospective students; student files; lecture schedules; rotation schedules (inpatient, outpatient and on-call); rotation evaluations and grading. Oversaw logistics for weekly lectures at hospital. Acted as liaison for the director; doctors, and students at NYU and external private practices.
Grand Rounds Coordinator
New York University
10.2013 - 02.2014
- Orchestrated weekly logistics for Psychiatry Grand Rounds lectures including: obtaining and organizing speaker information; provided speakers for external state psychiatry centers affiliated with NYU Medical Center; acted as liaison between speaker; faculty; staff; and the Continuing Medical Education office. Organized live broadcast of events; processed honorariums and reimbursements for event speakers. Coordinated Grand Rounds for NY State Office of Mental Health and NYU Affiliates Liaison for NYU Department of Psychiatry Post-Graduate Medical School evening courses.
Executive Assistant
New York University
08.2013 - 10.2013
- Executive Assistant to Chief Medical Officer, NYUPN Clinically Integrated Network, Vice President, Network Integration, Clinical Professor of Medicine, Dept. of Population Health- NYU School of Medicine; Oversaw professional affairs of executive: coordination of internal/external meetings, board meeting materials; travel expense reports; and drafting correspondences Liaison for internal and external contacts; and coordinating orientation and set-up for new physicians under NYU Physician Network Prepared and updated office records and spreadsheets to support and enhance office efficiency.
Academic Administrative Coordinator Executive Assistant
Columbia University Medical Center
11.2009 - 10.2012
- Handled a range of administrative support and office management functions for executives and managers; provided assistance to doctors by coordinating extensive calendar management using Microsoft Outlook; prepared travel and expense reports; created documents and spreadsheets. Scheduled and conducted telephone interviews with prospective employees; Assisted the Department Otolaryngology Chairman, Residency Coordinator, and faculty with scheduling of meetings for the academic calendar year. Assisted Residency Coordinator with medical student evaluations, resident interviews, third year medical student rotations and prepared office files for upcoming Residency program site visits.
Administrative Assistant to Chief Medical Officer
Pennsylvania Hospital
10.2007 - 08.2008
- Coordinated calendar scheduling of meetings and patient appointments, ensuring all logistics were complete for CMO Prepared outgoing correspondence for Hospital Chairman/CMO and Patient Safety Officer/Medical Director of Informatics; reviewed and submitted for approval all expenses related to the management of the office including: travel/entertainment expenses, books, catering, banquet functions, candidate visits, etc; Liaison for CMO assistants at hospital academic institutions; maintained patient lab results/radiology reports for distribution to doctor.
Administrative Assistant
University of Pennsylvania School of Nursing
12.2000 - 08.2006
- Provided front line support for the Office of Business and Finance at the School of Nursing. Maintained training program materials to instruct new employees on all office procedures Coordinated financial services for School of Nursing including: paying invoices and procurement; processing payroll and paperwork for new hires; supervised work study students; ordered and maintained supplies for the department.
Education
B. A. - Communications
Temple University - Lew Klein College of Media and Communication
Philadelphia, PASkills
- Calendar Management
- Salesforce
- Live Chat
- Marketing
- Office Management
Certification
Real Estate License
Licenses
Real Estate
Timeline
Remote Customer Service Representative
Hospital of The University of Pennsylvania (via Apple One Employment Agency), Marketing
09.2022 - 04.2024
Front Desk Agent
Sheraton Great Valley
05.2022 - 03.2024
Massage Therapist
Fuji Health Spa
09.2017 - 05.2018
Program Coordinator
NYU Department of Psychiatry
02.2014 - 04.2014
Grand Rounds Coordinator
New York University
10.2013 - 02.2014
Executive Assistant
New York University
08.2013 - 10.2013
Academic Administrative Coordinator Executive Assistant
Columbia University Medical Center
11.2009 - 10.2012
Administrative Assistant to Chief Medical Officer
Pennsylvania Hospital
10.2007 - 08.2008
Administrative Assistant
University of Pennsylvania School of Nursing
12.2000 - 08.2006
Office Leasing Concierge
American Executive Centers
- Current
B. A. - Communications
Temple University - Lew Klein College of Media and Communication
Similar Profiles
Yasmin Cerna HernandezYasmin Cerna Hernandez
Administrative Assistant at PS Executive CentersAdministrative Assistant at PS Executive Centers
Toninette YoungToninette Young
Unarmed Security Guard at American Executive LimousineUnarmed Security Guard at American Executive Limousine
Jacqueline WrightJacqueline Wright
Cleaning Contractor at American Executive CleaningCleaning Contractor at American Executive Cleaning
Torretto MarrelliTorretto Marrelli
Pizza Delivery Driver at Florida PizzaPizza Delivery Driver at Florida Pizza
Dr Kim SEIN Dr Kim SEIN null
Lead Analyst – Monitoring and Evaluation Specialist at Office For National StatisticsLead Analyst – Monitoring and Evaluation Specialist at Office For National Statistics