Marlin Abdoush
Allentown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Sales Executive Manager
ADP
05.2021 - Current
- Developed and implemented strategic sales plans to achieve revenue targets.
- Managed a team of sales representatives, providing mentorship and training to enhance performance.
- Analyzed market trends to identify opportunities for growth and expansion.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
- Worked in a fast-paced environment to exceed target monthly and yearly quota.
- Ensured compliance with industry standard by listening and analyzing team members calls to ensure high client satisfaction.
- Organized regular training sessions to ensure a knowledgeable and motivated sales team.
- Managed key accounts effectively, ensuring timely delivery of products/services and resolving any issues promptly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
District Sales Manager - Digital Sales
ADP
01.2018 - Current
- tions.
- Developed and maintained strong client relationships to drive product sales.
- Delivered product presentations and demonstrations to prospective clients.
- Trained and mentored junior sales staff on best practices and techniques.
- Analyzed sales data to refine strategies and improve overall performance.
- Negotiated contracts and pricing agreements with key accounts effectively.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Implemented CRM tools to track customer interactions and sales progress.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Senior Client Service Manager
Wells Fargo
03.2015 - 11.2017
- Led cross-functional teams to enhance client service protocols and improve customer satisfaction.
- Developed and implemented strategies to streamline service delivery processes, increasing efficiency.
- Mentored junior staff on best practices for client management and service excellence.
- Analyzed client feedback to identify areas for improvement and drive strategic initiatives.
- Facilitated training sessions to enhance staff skills in customer relationship management tools and techniques.
- Established key performance indicators to measure team effectiveness and service quality improvements.
- Oversaw resolution of complex client issues, ensuring timely response and high-quality service outcomes.
- Collaborated with product teams to align client needs with service offerings and enhancements.
- Developed customized solutions to meet unique client needs, ensuring a high level of satisfaction and loyalty.
- Mentored junior team members in best practices for client management, cultivating future leaders within the organization.
- Liaised with leadership team to support strategic opportunities and align cross-functional resources with delivery.
- Trained, led, and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Managed risk by proactively identifying potential challenges and implementing mitigation measures accordingly.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed new employees and on-going performance assessment of current employees.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Client Service Representative
Wells Fargo
01.2013 - 11.2017
- Managed client inquiries, providing timely and accurate information to enhance customer satisfaction.
- Resolved complex issues by collaborating with internal teams, ensuring seamless service delivery for clients.
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Streamlined processes for handling account transactions, improving efficiency in service delivery.
- Led initiatives to enhance operational workflows, increasing responsiveness to client needs and concerns.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Education
Bachelor of Science - Business Administration And Management
Damascus University
07-2012
Skills
- Negotiation expertise
- Operations
- Data analysis
- Client development
- Performance metrics
- Problem-solving abilities
- Teamwork and collaboration
- Reliability
- Excellent communication
Accomplishments
- Supervised team of 18 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Sales Executive Manager
ADP
05.2021 - Current
District Sales Manager - Digital Sales
ADP
01.2018 - Current
Senior Client Service Manager
Wells Fargo
03.2015 - 11.2017
Client Service Representative
Wells Fargo
01.2013 - 11.2017
Bachelor of Science - Business Administration And Management
Damascus University