Marlin Rodriguez
Reading
Summary
Results-driven professional with a strong background in patient advocacy and service quality enhancement. Skilled in problem-solving, team collaboration, and effective communication, with a track record of leveraging data analysis to drive meaningful improvements in patient satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Patient Advocate
Dermatology Partners
West Lawn
08.2025 - Current
- Developed patient outreach programs to enhance engagement and satisfaction with dermatological services.
- Conducted data analysis to identify trends in patient feedback, guiding improvements in service quality.
- Performed data entry of patient demographics into EMR system.
- Reviewed charts for accuracy prior to processing them in the EMR system.
Assistant Program Coordinator
Supportive Concepts
Reading
11.2019 - Current
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Participated in team meetings to discuss best practices for providing quality care.
- Performed data entry into computer systems for tracking purposes.
Paraprofessional
Amergis
Reading
11.2023 - 08.2025
- Assisted in implementing individualized education plans for students with diverse learning needs.
- Facilitated small group activities to enhance students' comprehension of classroom materials.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Identified and addressed individual problems using clinical team recommendations and solutions.
Education
High School Diploma -
Reading High School
Reading, PA06-2019
Skills
- Patient outreach
- Patient engagement
- Service quality improvement
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- EMR
- Health insurance knowledge
- Appointment reminders
- Statistical data management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Patient Advocate
Dermatology Partners
08.2025 - Current
Paraprofessional
Amergis
11.2023 - 08.2025
Assistant Program Coordinator
Supportive Concepts
11.2019 - Current
High School Diploma -
Reading High School