Marlon Mcgregor
phila
Summary
Dedicated truck driver with a Class A CDL and a proven track record. Recognized for strong decision-making and route management skills, consistently achieving on-time deliveries while maintaining exceptional customer satisfaction.
Overview
23
23
years of professional experience
Work History
Truck Driver
SMALL TRANSPORTATION
05.2016 - 05.2025
- Operated heavy-duty trucks to transport goods efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate delivery logs and documentation for each trip executed.
- Coordinated with dispatchers to optimize routing and minimize delays.
- Adhered to safety protocols and best practices during transportation operations.
- Assisted in loading and unloading cargo, ensuring secure handling of all materials.
- Communicated effectively with clients regarding delivery schedules and requirements.
- Trained new drivers on company policies, safety standards, and operational procedures.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Waiter
IHOP
07.2013 - 09.2015
- Provided exceptional customer service, ensuring guest satisfaction and timely resolution of concerns.
- Assisted in maintaining cleanliness and organization of dining area, enhancing overall ambiance.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Adapted quickly to fast-paced environment, managing multiple tables efficiently during peak hours.
- Demonstrated thorough knowledge of menu items, making recommendations based on customer preferences.
- Supported training new team members on service protocols and restaurant operations.
- Implemented suggestions for improving workflow efficiency during busy shifts, contributing to smoother operations.
Waiter/ Trainer
RED LOBSTER
01.2006 - 06.2013
- Trained new staff on menu knowledge and customer service standards.
- Facilitated onboarding sessions to ensure compliance with health and safety protocols.
- Developed training materials to enhance employee performance and retention rates.
- Observed service interactions to provide constructive feedback for skill improvement.
- Implemented best practices for food handling and sanitation in training programs.
- Mentored team members, fostering a collaborative environment focused on guest satisfaction.
- Assessed trainee progress through evaluations, adjusting instruction methods as needed.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Sales Representative
LIBERTY ONE FINANCIAL
09.2004 - 01.2006
- Developed comprehensive knowledge of financial products to effectively address client inquiries and needs.
- Executed targeted outreach strategies to cultivate new leads and maintain client relationships.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Collaborated with team members to refine sales techniques and enhance overall performance.
- Provided training and mentorship to new sales representatives, fostering a collaborative environment.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Utilites
BOSTON MARKET
01.2005 - 09.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Representative
S & D MARKETING
09.2002 - 02.2004
- Conducted market research to inform product positioning and competitive strategies.
- Implemented CRM tools to streamline communication and track sales progress efficiently.
- Led initiatives to optimize sales presentations, resulting in improved client engagement outcomes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
CDL A - Trucking
Allstate Fareer School
Philadelphia, PANo Degree - Sociology
University of Pennsylvania
Philadelphia, PASociology
GEORGE WASHINGTON HIGH SCHOOL
Philadelphia, PA06.2004
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Class A commercial Driver's license
- Vehicle inspection
- Commercial driving
- Vehicle inspections
- DOT compliance
- Long-haul driving
- Load security
- Route planning
- GPS and route planning
- Vehicle maintenance
- Inclement weather driving
- Decision-making
- Route management
- Customer-oriented
- Materials transport
- Equipment operation
Timeline
Truck Driver
SMALL TRANSPORTATION
05.2016 - 05.2025
Waiter
IHOP
07.2013 - 09.2015
Waiter/ Trainer
RED LOBSTER
01.2006 - 06.2013
Utilites
BOSTON MARKET
01.2005 - 09.2005
Sales Representative
LIBERTY ONE FINANCIAL
09.2004 - 01.2006
Sales Representative
S & D MARKETING
09.2002 - 02.2004
CDL A - Trucking
Allstate Fareer School
No Degree - Sociology
University of Pennsylvania
Sociology
GEORGE WASHINGTON HIGH SCHOOL