Marquis Mercer-Shuler
Philadelphia
Summary
Versatile hospitality expert specializing in live game presentation and high-pressure bar environments. Demonstrates strong multitasking abilities while driving guest satisfaction and ensuring compliance with industry standards. Committed to mentoring team members to elevate service quality and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Game Presenter
Evolution Gaming
01.2026 - Current
- Host live, on-camera table game sessions for regional audiences, delivering engaging and high-energy player experiences.
- Managed real-time gameplay, ensuring accuracy and compliance with strict gaming procedures to uphold game integrity.
- Interacted with players through live chat, fostering connections and providing timely support to enhance player experiences.
Bar Team Leader
TopGolf
05.2024 - 03.2026
- Managed bar operations in high-volume venue, achieving swift service and enhancing guest satisfaction.
- Trained and mentored new team members on drink preparation and service standards to improve workflow efficiency.
- Oversaw bar setup and inventory management, streamlining shift transitions for smooth daily operations.
Bartender
Revolution Chophouse
02.2024 - 04.2025
- Prepared and served diverse cocktails and beverages, enhancing guest satisfaction.
- Delivered exceptional customer service in a high-pressure dining environment, fostering repeat business.
- Performed opening and closing duties including restocking supplies, printing sales reports
Bartender
Harrah's Philadelphia
09.2023 - 01.2024
- Served high volumes of customers during special events, ensuring timely service during peak hours.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Prepared service bar by obtaining cash bank and stocking supplies for smooth operations.
Table Games Dealer
Parx Casino
02.2019 - 05.2022
- Dealt cards for blackjack and operated roulette wheel, creating engaging gaming experiences for players.
- Delivered exceptional customer service with a positive attitude, enhancing customer enjoyment during daily operations.
- Maintained game integrity by strictly adhering to gaming policies and procedures, ensuring fair play and compliance.
Table Games Dealer
Harrah's Philadelphia
02.2016 - 02.2019
- Managed player transactions with precision, supporting smooth operations during peak hours.
- Maintained fast game pace by efficiently handling chips, cards, and money, promoting engaging gameplay.
- Dealt various table games, ensuring compliance with rules and enhancing player experience.
Education
High School Diploma -
Simon Gratz Mastery Charter School
Philadelphia, PASkills
- Game Presentation Techniques
- High Volume Customer Service
- Guest relations
- Beverage Knowledge & Bar Operations
- Cash handling & POS Systems
- Multitasking Under Pressure
- Team Collaboration
- Conflict Resolution
- Game Mechanics
Certification
- RAMP Certified - Responsible Alcohol Management Program (Valid through 2026)
- CPR & First Aid Certified
- Advanced Mixology & Cocktail Presentation - Mainline Center for Bartending
Timeline
Game Presenter
Evolution Gaming
01.2026 - Current
Bar Team Leader
TopGolf
05.2024 - 03.2026
Bartender
Revolution Chophouse
02.2024 - 04.2025
Bartender
Harrah's Philadelphia
09.2023 - 01.2024
Table Games Dealer
Parx Casino
02.2019 - 05.2022
Table Games Dealer
Harrah's Philadelphia
02.2016 - 02.2019
High School Diploma -
Simon Gratz Mastery Charter School