Marrkiyah Craig
Chester
Summary
Experienced professional caregiver with a compassionate and effective approach to supporting individuals in need. Demonstrates adaptability in changing circumstances and a strong commitment to collaborating with team members for optimal outcomes. Proficient in personal care, medication management, and patient advocacy. Recognized for reliability, empathy, and a steadfast dedication to delivering high-quality care.
Overview
11
11
years of professional experience
Work History
Housekeeper
White Horse Village
12.2023 - Current
- Disinfected and mopped bathrooms to keep residences sanitary and clean.
- Cleaned and stocked residences by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in residences.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Resident Assistant
Glen Riddle Senior Living
07.2019 - Current
- Assist clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Gather dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery
- Work to improve and enhance patient lives through effective and compassionate care
Caregiver
Comfort Keepers
07.2021 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Associate (remote)
Amazon Fulfillment Center PHL 1
01.2019 - 03.2020
- Resolving phone, fax, and email customer inquiries
- Processing and logging incoming calls into the CRM system
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Contacting customers to give them accurate feedback on the progress of their inquiries
Caregiver
Residence at Chestnut Ridge
02.2017 - 07.2019
- Assist residents with daily living activities (e.g
- Bathing, dressing/grooming, feeding, toileting, transferring)
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Team Trainer
Target
09.2015 - 02.2017
- Mentored junior employees to improve performance, food safety and customer service
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
Crew Trainer
McDonald's
12.2013 - 04.2015
- Assisted new team members correct procedures for all areas of operations
- Maintained current knowledge of all team position requirements
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
- Greeted customers with a smile and provided friendly service to professionally handle every need
Education
High School Diploma - General Education
ECHOS Academy
06.2013
Skills
- Medication administration
- Behavioral management
- Oral and written communication skills
- First aid safety
- Microsoft office
- Data entry
- Team player
- Respectful and compassionate
- Stock replenishment
- Leadership development
- Strong ethics
- Health and safety compliance
Timeline
Housekeeper
White Horse Village
12.2023 - Current
Caregiver
Comfort Keepers
07.2021 - 12.2023
Resident Assistant
Glen Riddle Senior Living
07.2019 - Current
Customer Service Associate (remote)
Amazon Fulfillment Center PHL 1
01.2019 - 03.2020
Caregiver
Residence at Chestnut Ridge
02.2017 - 07.2019
Team Trainer
Target
09.2015 - 02.2017
Crew Trainer
McDonald's
12.2013 - 04.2015
High School Diploma - General Education
ECHOS Academy
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