MARSHA KUKULKA
Overlook Green Senior Living Five Star
McKeesport
30
years of professional experience
To obtain a Business Office Manager position that will allow me to utilize my customer service skills, and expand my knowledge to achieve and deliver outstanding results.
Work History
Business Office Manager
5 Years 8 Months- Analyzed performance metrics to identify areas for process improvement and optimization.
- Led cross-functional teams to improve workflow and resolve complex issues promptly.
- Coordinated training programs, ensuring staff remained updated on industry standards and practices.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Business Office Manager
4 Years 2 Months- Oversaw budgeting processes, forecasting financial needs for effective resource allocation.
- Managed vendor relationships, negotiating contracts to reduce operational costs.
- Developed and implemented policies ensuring compliance with regulations and best practices.
- Streamlined office operations to enhance efficiency and support staff productivity.
Receptionist
6 Years- Answer multi-line phone system and direct calls to the appropriate people
- Answer multi-line phone system and direct call to the appropriate people
- Greet guests and provide exceptional customer service to enhance visitor experience
- Organized training log and coordinated training sessions to support staff development
- Organize Training Log and Set up Trainings
- Reviewed and balanced resident fund accounts for accuracy
- Processed and deposited checks into the bank account
- Managed workers compensation cases to ensure compliance and support employee needs
- Inventory control of office supplies
- Input all nursing supplies to McKesson
- Managed all filing of invoices
Manager
11 Years 10 Months- Oversaw daily shift operations, ensuring staff efficiency and customer satisfaction.
- Sourced resumes for candidates who are suitable for company workforce and organizational needs to help with lower turnover ratio
- Led orientation for new employees and also disciplined and terminated.
- Managed employee schedule and attendance, ensuring adequate coverage and operational efficiency
- Participated in unemployment hearings to represent the organization’s interests.
- Opened and closed restaurant
- Sourced resumes to identify candidates aligned with workforce needs, contributing to lower turnover ratio
- Led orientation for new employees, implementing disciplinary actions when necessary
Education
Diploma
Skills
Payroll and budgeting
Data management
Spreadsheet software
Project deadlines
Financial reporting
Administrative support
Budget management
Accounts receivable
Employee relations
Additional Information
In the absence of Kathy Ritchie for six weeks, I was able to do her tasks accurately and timely. I processed payroll and billing without having actual access to Kronos or Matrix billing system – error free!
Timeline
Business Office Manager
Overlook Green Senior Living Five Star
12.2020 - CurrentRead More
Business Office Manager
Mount Vernon of Elizabeth Five Star Senior Living
10.2016 - 12.2020Read More
Receptionist
Mt. Vernon of Elizabeth
10.2010 - 10.2016Read More
Manager
Damon’s Bar and Grill
09.1996 - 07.2008Read More
Thomas Jefferson High School
Diploma
Read More