Marti Castillo
Cantina Feliuz
Philadelphia
2
Languages
1
Certification
2027
years of professional experience
Dynamic professional with extensive experience in the hospitality industry, skilled in decision-making and time management. Committed to driving team performance and customer satisfaction by streamlining workflows and fostering a collaborative environment.
Work History
Manager
2 Years 2 Months- Oversaw daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff to enhance performance and operational efficiency.
- Accomplished multiple tasks within established timeframes.
- Streamlined communication between front-of-house and back-of-house teams, improving workflow.
Server
2 Years 2 Months- Delivered high-quality customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
1 Year 9 Months- Contributed to team efforts by supporting colleagues during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Banquet Server
- Collaborated with kitchen staff to guarantee seamless food and beverage service.
- Set up and broke down event spaces efficiently, ensuring timely readiness for functions.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly a polite and friendly approach at all times.
Education
High School Diploma
Skills
Staff training and development
Team leadership
Customer service
Guest engagement
Conflict resolution
Operational efficiency
Reporting documentation
Decision-making
Documentation and reporting
Food safety compliance
Certification
RAMP
ServSafe
Languages
English
Spanish
Timeline
Manager
Cantina Feliz
05.2024 - CurrentRead More
Server
Cantina Feliuz
05.2024 - CurrentRead More
Server
Sueno
06.2022 - 03.2024Read More
Banquet Server
Moshulu
2022 - 2024Read More
Palumbo
High School Diploma
Read More