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Technical Support Representative with over 3 years of experience in remote support and troubleshooting hardware, software, and network issues. Skilled in Zendesk, ServiceNow, and Jira, with a strong focus on customer satisfaction and efficient problem resolution. Proficient in system optimization, technical documentation, and using scripting languages like Python and PowerShell for automation. Excellent communicator with a proactive approach to technical support.

Attention to detail, Analytical thinker, Fast Troubleshooting, excellent relationship with customers, time-efficient, and native Spanish speaker. Technical: Experienced in Windows Server 2008, 2012, 2016, 2019, and 2022, Windows 7 to 11, Mac OS, Ubuntu OS, Active Directory, Exchange administration, Endpoint Management, Office365, Backup management, ServiceNow, Jira, Zendesk, ZohoDesk, Google Workspace Admin, VMware & Hyper-V Administration.


Highly motivated cybersecurity student with a solid academic foundation in IT and practical experience in troubleshooting, network security, and reporting. Seeking to utilize my skills and knowledge to provide exceptional user support and continuously strive to enhance the user experience through efficient problem-solving and clear communication.

Dedicated and customer-focused Technical Support Representative with over five years of experience in providing effective IT solutions and troubleshooting assistance. Proven track record of delivering exceptional support to clients, resolving technical issues promptly, and ensuring customer satisfaction. Adept at diagnosing and resolving hardware, software, and network-related problems. Strong communication and problem-solving skills with a commitment to delivering high-quality technical support.

Results-driven Technical Support and IT Specialist with over 5 years of experience in providing exceptional technical support, managing network infrastructure, and executing successful projects. Skilled in diagnosing and resolving hardware, software, and network issues promptly. Demonstrated expertise in project management, overseeing large-scale router projects, implementing effective solutions, and optimizing device uptime. Experienced web developer proficient in PHP, JavaScript, HTML, and CSS, with a track record of creating dynamic websites and innovative platforms. Holds a Bachelor of Computer Science and a Google IT Technical Support Certificate. Committed to continuous learning and leveraging technical expertise to drive organizational success.

MARTIN ALEXIS

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Technical Support Representative

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