Martin Boyd Jr.
Coatesville
Summary
Dedicated professional with strong decision-making and relationship-building skills. Experienced in providing personalized support and developing action plans to enhance client satisfaction.
Overview
26
26
years of professional experience
Work History
Veteran Coach
Served With Honor
Remote
05.2025 - Current
- Serve as primary point of contact for veterans, providing ongoing guidance and advocacy throughout service engagement.
- Conduct comprehensive intake discussions to assess client needs, goals, and barriers to support.
- Develop personalized action plans and coordinate access to internal services and community resources.
- Maintain accurate, confidential documentation within secure digital systems to ensure continuity of care.
- Communicate and collaborate with internal teams to deliver timely, coordinated services.
- Manage 85+ client interactions each day, prioritizing quality service and empathetic responses to enhance client satisfaction.
Tech Sales Consultant
World Prime Communications
King Of Prussia, PA
07.2012 - 03.2020
- Developed tailored solutions to meet client communication needs.
- Presented product demonstrations, showcasing technical features and benefits.
- Conducted market research to identify emerging trends and opportunities.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Led training sessions for clients on product usage and best practices.
Correction Officer
Chester County Prison
West Chester, PA
06.2005 - 06.2012
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular security checks to maintain a safe environment for staff and inmates.
- Managed incident reports, documenting occurrences and facilitating appropriate follow-up actions.
- Trained new officers on safety protocols and emergency response procedures.
- Collaborated with healthcare staff to address inmate medical needs effectively.
Military Police Officer
United States Navy, USN
Norfolk, VA
08.2000 - 08.2004
- Enforced military laws and regulations to maintain order and discipline.
- Conducted security patrols to ensure safety of personnel and facilities.
- Investigated incidents and prepared detailed reports for command review.
- Collaborated with local law enforcement agencies on joint operations.
Education
Bachelor of Science - Cybersecurity & Analytics
Penn State University
State College, PA05-2025
Skills
- Effective communication
- Group leadership
- Building relationships
- Team development
- Interpersonal relationships
- Sales strategy
- Relationship building
- Decision-making
Timeline
Veteran Coach
Served With Honor
05.2025 - Current
Tech Sales Consultant
World Prime Communications
07.2012 - 03.2020
Correction Officer
Chester County Prison
06.2005 - 06.2012
Military Police Officer
United States Navy, USN
08.2000 - 08.2004
Bachelor of Science - Cybersecurity & Analytics
Penn State University