MARTIN KLUECK

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to $100+ Billion-dollar client.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Created training/promotional videos.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Helped increase sales by over 100%.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Facilitated communication between departmental teams and stakeholders to build consensus.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.

• Competently represented company at trade shows utilizing sales skills and techniques to best position product in competitive market.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Increased per minute call assistance revenue by 20%.