Martín Rafael Moreno Pinzón
Operations Expert
Panama City
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Content Maintenance Specialist
W.W. Grainger
05.2022 - Current
- Review internal and external customer feedback and assess the need for product information or asset updates to resolve quality issues
- Follow-up with internal business partners as needed for issue clarification
- Validate appropriate updates to product information or assets using provenanced sources, leveraging Supplier Engagement partners as needed for supplier outreach
- Update product information and assets as required across all applicable systems
- Clearly document issue resolution, executing any required handoffs to internal business partners
- Other activities as necessary to support PI Governance, PI Gather, or PI Production.
Operation Manager
Orgánica Pinzón
06.2019 - Current
- Plan, organize, direct, control and evaluate daily operations
- Oversee the evaluation of the cost and quality of goods or services
- Authorize the development of specifications for products or services
- Establish and maintain relationships with current and future clients
- Assist in the development of operational budgets and forecasts
- Create a positive, motivated work environment that promotes teamwork, productivity and aligns with the values and goals of the organization.
Operative Auditor
Subway Panamá
Panama City
11.2016 - 05.2019
- Ensure the implementation of continuous improvement by working with cross functional teams
- Leading the development and progressing of the project schedule and supporting the interface with the procurement and construction schedule
- Implement cost reduction and throughput improvement initiatives
- Developing data driven solutions to business process improvement
- Analyze and provide advice on the managerial methods and organization of an establishment
Operation Manager
Contra Fuerte
01.2014 - 11.2016
- Manage work assignments, monitor performance and provide training on job duties, company policies and procedures
- Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services
- Properly training personnel for further skill development
- Allocate material, human and financial resources to implement organizational policies and programs
- Organize and maintain inventory
Education
MBA - Strategic Business Management
ADEN International Business School
Bachelor´s Degree - International Business and Logistics
Latin University of Panama
Skills
Content editing knowledge
Volunteer work
Consulate Boca Juniors Panama
Panama City, Panama
- Co-Founder
- Secretary from June 2014 until June 2016.
- In charge of the Social Responsibility Commission from June 2016 until June 2019.
- In charge of the Members Benefits Commission since June 2019 up to date.
Timeline
Content Maintenance Specialist
W.W. Grainger
05.2022 - Current
Operation Manager
Orgánica Pinzón
06.2019 - Current
Operative Auditor
Subway Panamá
11.2016 - 05.2019
Operation Manager
Contra Fuerte
01.2014 - 11.2016
MBA - Strategic Business Management
ADEN International Business School
Bachelor´s Degree - International Business and Logistics
Latin University of Panama
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