Martino Neve
Harrisburg
Summary
Dynamic and detail-oriented professional with a proven track record at Footlocker Warehouse, excelling in logistics and operational efficiency. Skilled in materials handling safety and effective team collaboration, I consistently enhanced order fulfillment processes, contributing to a culture of continuous improvement and achieving timely shipment preparations. Committed to delivering exceptional results.
Overview
7
7
years of professional experience
Work History
Material Handler 1
Footlocker Warehouse
10.2024 - Current
- Operated as backup lead to retail and put away departments
- Trained on how to read and unlock order waves with efficiency
- Trained in problem resolution practices for outbound functions
- Well educated on all outbound work functions
- Trained in and have a good understanding of WMOS
- Trained in and have a good understanding of 6RS orders and operating systems
- Collaborated with team members to ensure timely order fulfillment and shipment preparation.
- Adhered to safety protocols while handling materials to minimize workplace hazards.
- Loaded and unloaded shipments while ensuring proper placement of items in designated areas.
- Supported training of new hires on operational procedures and best practices for material handling.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
- Fostered culture of continuous improvement, suggesting process enhancements.
Assistant Manager
Giovanni's Pizza
05.2021 - 06.2024
- Coordinated daily operations to ensure seamless guest experiences.
- Monitored inventory levels, optimizing supply chain efficiency.
- Enhanced dining atmosphere by overseeing restaurant maintenance and cleanliness.
- Resolved customer complaints swiftly, maintaining high satisfaction rates.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Established rapport with guests through personalized interactions that led to repeat business.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cashier
Giovanni's Pizza
05.2021 - 06.2024
- Processed high volume of customer transactions efficiently and accurately.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and resolved issues promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure seamless store operations during peak hours.
- Managed cash register duties, including balancing drawers at the end of shifts.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier/Chef
Sorrento's Pizza
04.2018 - 01.2021
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained accurate cash drawer, ensuring proper handling of cash and receipts.
- Monitored inventory levels and communicated restocking needs to management.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted regular quality checks on dishes before serving to uphold restaurant standards.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Education
Bishop McDevitt Highschool
Harrisburg, PA05-2020
Skills
- Constructive mindset
- Attention to detail
- Effective team collaboration
- Enhancing operational efficiency
- Logistics
- Operational assistance
- Clear and concise communication
- Efficiency enhancement
- Effective problem resolution
- Committed to continuous learning
- Materials handling safety training
Accomplishments
- Collaborated in a Kaizen with the continuous improvement team in the development of a new work standard for machine operations put away.
awards
I was awarded the Super Sneaker Award in November 2024 and May 2025.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Material Handler 1
Footlocker Warehouse
10.2024 - Current
Assistant Manager
Giovanni's Pizza
05.2021 - 06.2024
Cashier
Giovanni's Pizza
05.2021 - 06.2024
Cashier/Chef
Sorrento's Pizza
04.2018 - 01.2021
Bishop McDevitt Highschool
Similar Profiles
Ackera WilliamsAckera Williams
Picker at Footlocker WarehousePicker at Footlocker Warehouse
Jenica JackmanJenica Jackman
Material Handler at Footlocker WarehouseMaterial Handler at Footlocker Warehouse
Sharon MirekSharon Mirek
Order Filler at Footlocker WarehouseOrder Filler at Footlocker Warehouse
Julie GraberJulie Graber
Driver Education Instructor at Harrisburg School DistrictDriver Education Instructor at Harrisburg School District
Michael MayoMichael Mayo
Digital Marketing Consultant at Yolanda Chisom PerkinsDigital Marketing Consultant at Yolanda Chisom Perkins