Mary Bench
Pittsburgh
Summary
"Customer-focused server with 20+ years in hospitality, seeking to leverage strong communication and problem-solving skills to provide exceptional customer service. Proven ability to handle high-volume customer interactions and resolve issues efficiently to ensure satisfaction and smooth operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
De Blasio's Restaurant
11.2021 - Current
- Provide a warm and personalized welcome, greeting guests with a genuine smile and making them feel comfortable and valued throughout their visit.
- Anticipate guest needs by paying close attention to non-verbal cues and being proactive with drink refills, extra napkins, or other requests before being asked.
- Build rapport with guests, remembering repeat customers, their preferences, and engaging in friendly, professional conversation to created a personal connection.
- Handle complaints with empathy and care, listening attentively to concerns and working to resolve issues promptly and satisfactorily.
- Act as a menu expert, describing dishes, preparations, and daily specials with confidence and enthusiasm. Help guide guests through the menu and provide thoughtful recommendations.
- Serve food and beverages promptly, ensuring presentation and quality standards are met before delivering to the table.
- Upsell thoughtfully by suggesting appetizers, drinks, or desserts in a way that genuinely enhances the guest's dining experience, rather than feeling pushy.
- Collaborate with team members and management to ensure smooth front-of-house operations, especially during peak hours.
- Perform side work diligently, including restocking stations, folding napkins, and ensuring dining areas are clean and ready for the next guests.
- Maintain a positive attitude and composure under pressure, helping to create a positive and productive work environment for the entire staff.
Optometrist Technician
Allegheny Vision Associates
06.2021 - 04.2023
- Greeted all patients with a friendly and professional demeanor, both in person and over the phone.
- Gathered and accurately documented a patient's medical history, current symptoms, and chief complaints.
- Prepared patients for examination by escorting them to the exam room and ensured all necessary equipment was ready for the optometrist.
- Served as the patient's primary point of contact during their visit, answering questions and addressing concerns with patience and clarity.
- Effectively translated and explained technical information about tests, procedures, and eye health in a way that was easy for the patients to understand.
- Managed appointment scheduling and phone inquiries while ensuring a smooth and efficient patient flow.
- Proactively solved problems for patients, addressed complaints and resolved issues with a positive attitude.
- Maintained accurate patient records, updated health records, and managed billing and insurance information.
Server
Peters Place Restaurant
10.2011 - 05.2018
- Provided a warm and personalized welcome, greeted guests with a genuine smile to make them feel comfortable and valued throughout their visit.
- Anticipated guest needs by paying close attention to non-verbal cues and being proactive with drink refills, extra napkins, or other requests before being asked.
- Built rapport with guests, remembered repeat customers, their preferences, and engaged in friendly, professional conversation to create a personal connection.
- Handled complaints with empathy and care, listened attentively to concerns and worked to resolve issues promptly and satisfactorily.
- Acted as a menu expert, describing dishes, preparations, and daily specials with confidence and enthusiasm. Helped guide guests through the menu and provided thoughtful recommendations.
- Served food and beverages promptly, ensured presentation and quality standards were met before delivering to the table.
- Upsell thoughtfully by suggesting appetizers, drinks, or desserts in a way that genuinely enhances the guest's dining experience, rather than feeling pushy.
- Collaborated with team members and management to ensure smooth front-of-house operations, especially during peak hours.
- Performed side work diligently, including restocking stations, rolling silverware, and ensuring dining areas were clean and ready for the next guests.
- Maintained a positive attitude and composure under pressure, helping to create a positive and productive work environment for the entire staff.
Education
No Degree - Marketing Management
Robert Morris College
Pittsburgh, PANo Degree - Communications
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Exceptional Customer Service
- Strong Work Ethic
- Effective Communication
- Time Management
- Team Collaboration
- Multitasking
- Attention to Detail
- Problem Solving
- Guest Engagement
- Professional Appearance
- Hospitality Service Expertise
- Suggestive Selling
Certification
- RAMP Certification, Pennsylvania Liquor Control Board
Languages
English
Timeline
Server
De Blasio's Restaurant
11.2021 - Current
Optometrist Technician
Allegheny Vision Associates
06.2021 - 04.2023
Server
Peters Place Restaurant
10.2011 - 05.2018
No Degree - Marketing Management
Robert Morris College
No Degree - Communications
Slippery Rock University of Pennsylvania
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