Mary Beth Joseph
Downingtown
Summary
Dynamic Office Manager at My Favorite Plumber Corporation, adept at enhancing customer experiences through exceptional service and effective problem-solving. Expert in billing management and employee training, I successfully streamlined operations and maintained compliance, ensuring a well-coordinated team and fully stocked inventory. Committed to fostering strong customer relationships and operational excellence.
Overview
34
34
years of professional experience
Work History
Office Manager
My Favorite Plumber Corporation
Downingtown
01.1992 - Current
- Gave customers a great experience by answering questions, solving problems, and keeping communication clear and friendly.
- Handled transactions, billing, and accounts with accuracy and professionalism.
- Managed schedules and daily logistics for a busy team, always keeping things on track.
- Trained and supervised employees, focusing on teamwork and customer care.
- Oversaw ordering and inventory, making sure supplies were fully stocked and accounted for.
- Maintained compliance with regulations, ensuring everything ran by the book.
Education
Coursework - Special Education
East Stroudsburg University
General Curriculum -
West Chester East High School
Skills
- Customer service
- Billing management
- Schedule coordination
- Employee training
- Inventory oversight
- Customer relationship management
References
Available upon request
Growing Forward
- Excited to complete cannabis-specific compliance training
- Passionate about learning strains, products, and benefits to help guide customers
- Always ready to bring positive energy and adaptability to the team
What I Bring To The Team
- Outstanding customer service with a knack for making people feel comfortable
- Product education — love learning and sharing knowledge with customers
- Cash handling, POS systems, and attention to detail
- Compliance-minded and reliable with rules and regulations
- Skilled in inventory tracking, stocking, and keeping things organized
- Great at multitasking, scheduling, and keeping operations running smoothly
- Team player with leadership experience and a positive attitude
Timeline
Office Manager
My Favorite Plumber Corporation
01.1992 - Current
Coursework - Special Education
East Stroudsburg University
General Curriculum -
West Chester East High School