Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Mary Carbone

Pottstown

Summary

Experienced professional seeking a challenging role at a growth-oriented company. Motivated and eager to embrace new challenges, I bring a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working independently and quickly acquiring proficiency in new skills.

Overview

27
27
years of professional experience

Work History

Mortgage Loan Processor

Toll Brothers Mortgage Company
10.2023 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.

Mortgage Processor

Price Financial Services
08.2010 - 07.2023
  • Processing conventional, FHA, FHA 203K, VA and Reverse mortgages
  • Responsible for analyzing the applicant’s qualifications for the program applied for, collecting the required documentation and submitting the loans to banks and lenders for underwriting and funding.
  • Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.

Independent Contractor

01.2010 - 08.2010
  • Processed residential and commercial loans for independent residential and commercial loan brokers on a contract basis
  • Analyzing the applicant’s ability to qualify for the program applied for, collecting the required documentation and submitting the loans to banks and lenders for underwriting and funding
  • Experienced in conventional, VA, FHA and FHA 203K mortgage program guidelines.

Owner

First Quest Financial Corp
05.2002 - 12.2009
  • Manage the day to day operations of a small mortgage broker office
  • Supervise up to 10 employees
  • Responsible for quality control of files to make sure they met state and federal requirements and fraud detection
  • Keep up with the ever changing state and federal mortgage requirements and made sure the policy and procedures were in place and being implemented, educate and train employees on the new policies
  • Maintain all records, bookkeeping, payroll processing.

Mortgage Broker

Moreland Financial Corp
01.1998 - 01.2002
  • Originate, process and place residential mortgage loans with lenders
  • Managed a staff of up to 5 employees.

Education

Associates Degree - Business

Montgomery County Community College

Lansdale Catholic High School

Skills

  • Effective communication skills
  • Customer engagement strategies
  • Proficient in Windows operating systems, Microsoft Word, Excel, Word Perfect
  • Analyzing financial documents
  • Pipeline optimization
  • Analytical problem-solving

Hobbies

  • Reading
  • Camping
  • Hiking
  • Running
  • Softball


Timeline

Mortgage Loan Processor

Toll Brothers Mortgage Company
10.2023 - Current

Mortgage Processor

Price Financial Services
08.2010 - 07.2023

Independent Contractor

01.2010 - 08.2010

Owner

First Quest Financial Corp
05.2002 - 12.2009

Mortgage Broker

Moreland Financial Corp
01.1998 - 01.2002

Lansdale Catholic High School

Associates Degree - Business

Montgomery County Community College

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Mary Carbone