Mary Cintron
Pittston
Summary
Customer service expert with a strong record of reliability and adaptability in fast-paced call center settings. Proficient in multitasking across digital platforms, ensuring quick resolutions and maintaining high standards of customer care and compliance.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Maximus Student Loan Servicer
11.2021 - 03.2026
- Gained extensive customer service experience in high-stress call center, demonstrating flexibility with morning, day, and evening shifts, including overtime and holiday coverage.
- Worked in high-stress call center environment managing customer inquiries effectively.
- De-escalated conflict calls as necessary, utilized multiple programs to search for information, and ensured follow-up with customers within 2 minutes of the call.
- Answered calls from home for Income Driven repayment plans, provided payment plan options, and processed credit card transactions.
- Also worked with other plans for pausing payments temporarily like Economic Hardship Deferments and Forbearance.
- Worked with live chat platform/Amazon/and Zoom/team platform for meetings online and Outlook-email, typed while talking 50 wpm.
- Worked various hours to support company operations and maintained high reliability.
Customer Service Specialist
Venus Machine & Tools
Stroudsburg
01.2006 - 01.2009
- Organized employee payroll for 5 staff over 3 years while managing credit collections to ensure timely payments.
- Managed credit collections from various clients to ensure timely payments.
- Drafted credit letters for potential legal action to recover debts.
- Answered calls, managed inventory, and coordinated shipping of parts through FedEx.
Cashier/Customer Service Support/Trainer
Walmart
01.2000 - 01.2003
- Trained cashiers on job responsibilities, conducted inventory, processed returns, and handled shipping for food and clothing.
- Managed checkout process for high-end items, conducted inventory, and processed returns to ensure customer satisfaction.
- Earned hourly wage of $12.50 for providing customer service.
Assembly Worker
H & C Electronics
NJ City
01.1998 - 08.1998
- Completed 3-month training on assembly of pacemaker components, mastering soldering techniques, interpreting color-coded diagrams, and adhering to static electricity safety protocols.
- Constructed electronic components according to specific assembly guidelines.
- Assembled components using hand tools and power tools.
- Operated machinery to ensure efficient production flow.
- Inspected finished products for quality and compliance standards.
- Conducted final inspections of assemblies to ensure proper fit, finish, and functionality prior to installation in final products.
- Determined and communicated initial wage of $13.50 per hour for assembly roles.
Education
Criminal Justice Associates' Degree - Criminal Justice
Northampton Community College
Tannersville12-2013
Skills
- Customer service and support
- Customer inquiry resolution
- Conflict de-escalation
- Complaint handling
- Customer relationship management
- Order processing
- Customer engagement
- Accurate data entry
- Data entry
- Quality assurance
- Data monitoring
- Microsoft Teams proficiency
- Outlook expertise
- Software navigation
- Task prioritization
- Time management
- Multitasking capabilities
- Flexibility and reliability
- Effective communication
- Problem solving
- Critical thinking
- Team leadership
- Documentation
- Script adherence
- Information security
Availability
Flexible with morning, day, and evening hours up to 11pm EST, 5 days a week.
Gap Explanation
Took time off to raise children.
Note
Reference available upon request from Maximus LLC, McLean, VA.
Timeline
Customer Service Representative
Maximus Student Loan Servicer
11.2021 - 03.2026
Customer Service Specialist
Venus Machine & Tools
01.2006 - 01.2009
Cashier/Customer Service Support/Trainer
Walmart
01.2000 - 01.2003
Assembly Worker
H & C Electronics
01.1998 - 08.1998
Criminal Justice Associates' Degree - Criminal Justice
Northampton Community College