Summary
Overview
Work History
Education
Skills
GuidedSMILE Certificate of Completion
GuideSMILE Certificate of Completion
Timeline
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Mary Goss

Fairfield

Summary

Dynamic manager with a proven track record at Vital Dental Laboratory, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction through effective communication and streamlined workflows, boosting employee morale and productivity. Skilled in service excellence and staff training, fostering a collaborative culture that drives results.

Overview

8
8
years of professional experience

Work History

Manager - Guided Surgery Department

Vital Dental Laboratory
11.2023 - Current
  • Digital Implant Coordinator
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Senior Consultant Guided Surgery Division

ROE Dental Lab
11.2017 - 11.2023
  • Digital Dental Implant Coordinator - from simple treatment plans to full arch complex treatment plans
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Exceeded customer requirements with accurate and deliverable solutions.

Education

Associate of Science - Networking

ITT Technical Institute
Owings Mills, MD

Skills

  • Service excellence
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Customer relationship management (CRM)

GuidedSMILE Certificate of Completion

GuidedSMILE Design and Fabrication

  • CDE Hours:6.5
  • Educational Method: Self Instruction
  • AGD Subject Code:690


GuideSMILE Certificate of Completion

GuidedSMILE Design and Fabrication

  • Issued: September 03, 2024
  • CDE Hours:6.5
  • Educational Method: Self Instruction
  • AGD Subject Code: 690
  • Provider ID: 386016
  • Speaker Name: Alan Banks
  • Location: Online Education

Timeline

Manager - Guided Surgery Department

Vital Dental Laboratory
11.2023 - Current

Senior Consultant Guided Surgery Division

ROE Dental Lab
11.2017 - 11.2023

Associate of Science - Networking

ITT Technical Institute

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Mary Goss