Mary Green
Montgomery
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of the needs of others and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive relationships and contribute to patient satisfaction and loyalty.
Offering a positive attitude and genuine interest in helping others, ready to thrive in a stressful environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient patient support. Ready to use and develop communication and problem-solving skills in the hospital setting.
Overview
4
4
years of professional experience
Work History
Student Resident Assistant
Commonwealth University-Bloomsburg
08.2025 - Current
- Facilitated resident engagement through organized events and activities.
- Assisted residents in navigating university resources and services effectively.
- Provided support during conflict resolution to maintain a positive living environment.
- Collaborated with staff to implement safety protocols and emergency procedures.
- Developed informative materials to enhance resident awareness of policies and programs.
- Monitored common areas to ensure cleanliness and adherence to community standards.
- Conducted regular check-ins with residents to foster relationships and address concerns.
- Educated fellow students about mental health issues or stress management techniques with an emphasis on self-care practices during high-stress periods like exam season.
- Promoted a positive living environment by organizing and leading community-building events for residents.
Guest Advocate
Target
08.2023 - Current
- Provided exceptional customer service, assisting guests with inquiries and resolving issues promptly.
- Educated guests on promotions, products, and services to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment for guests.
- Collaborated with team members to optimize checkout processes and reduce wait times.
- Monitored sales floor for safety hazards, adhering to safety protocols to protect guests and staff.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Waitress
Riverside Roadhouse
02.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Coordinated food and beverage orders to streamline kitchen operations.
- Managed cash register transactions accurately during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Implemented improvements in order accuracy and efficiency through streamlined communication.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Science - Early Childhood Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2028
High School Diploma -
Montgomery JSHS
Montgomery, PA05-2024
Skills
- Time management
- Customer service
- Strong multitasking
- Greeting guests
- Cleanliness
- Attention to detail
- Decision-making
- Multicultural competence
- Team player
- Supportive
- Active listening
- Stress tolerance
Languages
Spanish
Elementary
English
Native or Bilingual
Interests
- Mindfulness Practices
- Volunteer Work
- I enjoy helping others and giving back to the community
- Fundraising Events
- Reading
- Personal Development and Self-Improvement
- Working in a hospital setting
Timeline
Student Resident Assistant
Commonwealth University-Bloomsburg
08.2025 - Current
Guest Advocate
Target
08.2023 - Current
Waitress
Riverside Roadhouse
02.2022 - Current
Bachelor of Science - Early Childhood Education
Bloomsburg University of Pennsylvania
High School Diploma -
Montgomery JSHS