Mary Lambert
Harrisburg
Summary
Dedicated customer service representative with proven ability to resolve issues and enhance client satisfaction. Skilled in team collaboration and training, ensuring a positive experience for all members.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Harrisburg
09.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and ensured a positive experience for all members.
- Trained new staff on customer service best practices and company procedures.
- Educated members on gym equipment use and safety protocols during orientations.
- Collaborated with team members to maintain a clean and welcoming environment.
- Conducted regular checks on fitness equipment to ensure proper functionality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Insurance Agent
Experior Financial Group
Littlerock
06.2024 - Current
- Educated clients on available insurance products and benefits.
- Developed personalized insurance policies for diverse client needs.
- Managed client accounts and maintained accurate records in CRM system.
- Collaborated with underwriters to ensure policy compliance and approval.
Associate
B&O Store
Harrisburg
06.2018 - 06.2026
- Assisted customers with product selections and inquiries.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Processed transactions accurately using point-of-sale systems.
- Performed cash register functions accurately and efficiently.
- Managed inventory levels and organized stock displays.
- Developed and maintained relationships with clients and vendors.
Warehouse Worker
Chewy Warehouse
Harrisburg
04.2020 - 10.2020
- Prepared and completed warehouse orders on schedule, supporting seamless delivery and customer satisfaction.
- Packed boxes efficiently, optimizing space for storage and ensuring timely shipment. and stock using organizational guidelines.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Maintained clean workspaces, ensuring safety compliance and reducing risk of accidents.
Education
High School Diploma -
Inland Empire Job Corps
San Bernardino, CA07-2006
Skills
- Customer service
- CRM management
- Policy compliance
- Fitness equipment checks
- Employee training
- Team collaboration
- Problem solving
- Customer retention strategies
- Time management
- Account updating
- Verbal and written communication
- Empathy and patience
- Adaptability and flexibility
- Positive and professional
Certification
- Life & Health License- California and Pennsylvania
- CPR
- AED
Timeline
Customer Service Representative
Planet Fitness
09.2025 - Current
Insurance Agent
Experior Financial Group
06.2024 - Current
Warehouse Worker
Chewy Warehouse
04.2020 - 10.2020
Associate
B&O Store
06.2018 - 06.2026
High School Diploma -
Inland Empire Job Corps