Mary Massaker
Dallas
Summary
Experienced in all facets of produce handling and merchandising, including stocking, rotation, and quality control. Strong knowledge of safety procedures and regulations associated with food handling. Possess remarkable communication skills that foster positive customer relationships. Known for maintaining high standards of cleanliness and organization while maximizing efficiency in fast-paced retail environments.
Overview
3
3
years of professional experience
26
26
years of post-secondary education
Work History
Produce Worker
Wise Markets
Dallas
06.2023 - Current
- Processed and sorted fresh produce for display and customer satisfaction.
- Maintained cleanliness and organization of produce area and equipment.
- Operated machinery for packing and labeling fruits and vegetables.
- Assisted customers with inquiries about produce selection and quality.
- Collaborated with team members to achieve daily production goals.
- Adhered to safety protocols while handling perishable goods.
- Trained new staff on proper handling and storage of produce items.
- Rotated stock regularly to reduce spoilage rates due to expiration dates.
- Inspected incoming shipments of produce for quality assurance purposes.
- Ensured that all displays were full at all times; refilled empty spots quickly during peak shopping hours.
- Efficiently handled customer complaints by listening attentively to their concerns and providing appropriate solutions in a timely manner.
- Disposed of outdated or spoiled produce items promptly following established procedures.
- Provided excellent customer service while assisting shoppers in finding the desired products they were looking for.
- Cleaned produce display cases regularly to maintain a neat and appealing presentation.
- Organized the backroom by properly labeling and storing products in designated areas.
- Checked temperatures of coolers and freezers daily to ensure proper storage conditions for freshness.
- Conducted price checks on produce items and restocked shelves as needed.
- Stocked shelves with new merchandise according to store standards and guidelines.
- Assisted customers with selecting fresh fruits and vegetables according to their needs.
- Regularly sanitized work surfaces, including cutting boards, knives, scales, and counters, following established health department guidelines.
- Maintained a clean and organized work area to ensure customer satisfaction.
- Labeled all perishable items with expiration dates before placing them on shelves or in refrigerators and freezers.
- Adhered to food safety regulations when handling, stocking, and rotating produce items.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Rotated stock to maintain freshness.
- Checked prices and located products for customers.
- Greeted customers and offered to help locate produce items.
- Opened boxes and stocked products in appropriate sections.
- Monitored work environment to maintain safety, cleanliness and organization.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Assessed floor displays to restock merchandise.
- Followed instructions to properly arrange merchandise items.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Identified and quickly handled spill clean-up.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Updated pricing and sales signs to promote merchandise.
- Assisted customers with product, promotion, and policy information.
- Demonstrated familiarity with department products to help customers in selecting items.
- Collaborated with team members, sharing tasks and supporting department goals.
- Adhered to health and safety regulations, maintaining a safe shopping environment.
- Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
- Monitored temperature controls for produce storage areas to maintain optimal freshness.
- Educated customers on produce storage and preparation techniques to enhance their shopping experience.
- Responded to customer feedback, addressing concerns and improving service quality.
- Assisted in the development of promotional materials, highlighting seasonal or featured produce.
- Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
- Provided training to new employees, sharing best practices and departmental procedures.
- Implemented merchandising strategies, creating attractive produce displays to enhance sales.
- Conducted daily cleaning tasks, including sweeping, mopping, and sanitizing surfaces.
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Participated in inventory counts, verifying stock levels and identifying discrepancies.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
Education
Culinary Degree Restaurant And Hotel Management Certification - Culinary Arts
West Side Area Vocational Technical School
Kingston, PA 06.2000 - 06.2026
Skills
- Culinary techniques
- Food safety protocols
- Customer service
- Team collaboration
- Quality assurance
- Staff training
- Produce handling
- Product display
- Stock rotation
- Pricing accuracy
- Cleaning procedures
- Hand-eye coordination
- Written and oral communication
- Pricing and shelf labeling
- Inventory counts
- Sales promotion
- Weights and measurements
- Cleanliness and sanitation
- Temperature monitoring
- Food safety compliance
- Safe food handling
- Unloading packages
- Store appearance
- Willingness to learn
- Quality control
- Verbal and written communication
- Product restocking
- Training and mentoring
- Performance improvement
- Product rotation
- Display maintenance
- Deductive reasoning
- Produce quality standards
- Shelf stocking
- Task delegation
- Stock replenishment
- Product stocking and storage
- Honesty and integrity
- Packaging and labeling
- Retail sales
- Product pricing
- Display setup
- Positive attitude
- Product knowledge
- Product recommendations
- Freshness assessment
- Product knowledge expertise
- Product displays
- Price checking
- Management interaction
- Produce section organization
- Labeling accuracy
- Hospitality service expertise
- Strong work ethic
- Crate breakdown
Timeline
Produce Worker
Wise Markets
06.2023 - Current
Culinary Degree Restaurant And Hotel Management Certification - Culinary Arts
West Side Area Vocational Technical School
06.2000 - 06.2026