Mary Miranda
Pittson
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty processes at Cigna through exceptional problem-solving and active listening skills. My expertise in customer service and critical thinking led to improved efficiency and satisfaction, showcasing my ability to deliver results beyond expectations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cigna
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike..
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Direct Sales Representative
Direct Energy
01.2018 - 10.2018
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
Claims Reviewer
Maximus Call Center
01.2013 - 01.2018
- Maintained compliance with industry regulations and company policies through diligent review of all claim submissions.
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documentation for accuracy and completeness.
- Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
Education
High School Diploma -
Wyoming Valley West
Kingston, PALuzerne County Community College
Nanticoke, PASkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Cigna
10.2018 - Current
Direct Sales Representative
Direct Energy
01.2018 - 10.2018
Claims Reviewer
Maximus Call Center
01.2013 - 01.2018
High School Diploma -
Wyoming Valley West
Luzerne County Community College
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