Mary Warner
Freeland
Summary
Dynamic professional with extensive experience in customer service and teamwork at Mary's Purple Rose Cafe. Proven ability to manage high-pressure situations while maintaining exceptional service standards. Skilled in multitasking and conflict resolution, ensuring guest satisfaction and fostering loyalty. Committed to cleanliness and attention to detail, enhancing overall dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress / Linecook
Mary's Purple Rose Cafe
11.2013 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Took accurate food and drink orders, ensuring clarity and attention to detail.
- Assisted with food preparation, maintaining cleanliness and organization in kitchen area.
- Collaborated with team members to ensure timely service during peak hours.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained knowledge of menu items, providing recommendations to enhance guest experience.
- Trained new staff on service protocols and safety procedures to uphold standards.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Machine Operator
Thoren Caging
04.2018 - 12.2018
- Operated machinery to produce caging solutions with precision and safety.
- Monitored production processes to ensure compliance with quality standards.
- Conducted routine maintenance on equipment to minimize downtime.
- Collaborated with team members to optimize workflow efficiency.
- Assisted in quality control checks to maintain product consistency.
- Maintained accurate records of production metrics and inventory levels.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Certified Nursing Assistant
Corrigan House
09.2015 - 04.2018
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with multidisciplinary teams to optimize resident care plans.
- Advocated for resident needs, fostering a supportive and respectful environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma - Nursing Assistant
Hazleton Area Career Center
Hazle Township, PA06.2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Decision-making
- Handling complaints
- Time management
- Conflict resolution
- Basic math
- Stress management
- Hospitality and accommodation
Certification
Nurse Aide Certificate
Registration number- 10074067
Enrollment date - 6/9/2015
Expiration date - 6/8/2019
Timeline
Machine Operator
Thoren Caging
04.2018 - 12.2018
Certified Nursing Assistant
Corrigan House
09.2015 - 04.2018
Waitress / Linecook
Mary's Purple Rose Cafe
11.2013 - Current
High School Diploma - Nursing Assistant
Hazleton Area Career Center