Mary Younes
Kutztown
Summary
A dynamic team player with a proven track record at Cristina's Family Restaurant, I excel in guest engagement and upselling techniques, enhancing customer satisfaction and sales. Skilled in cash handling and fostering positive team collaboration, I adeptly manage high-pressure situations, ensuring operational efficiency and excellence in service.
Overview
5
5
years of professional experience
Work History
Server
Cristinas Family Restaurant
11.2024 - Current
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Expo Runner
Seemsville Pub and Grille
07.2020 - Current
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
Bartender
Valley Wellnes Center
05.2023 - 08.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Northampton Area High School
Northampton, PA07-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Sales techniques
- Point-of-sale system
Timeline
Server
Cristinas Family Restaurant
11.2024 - Current
Bartender
Valley Wellnes Center
05.2023 - 08.2023
Expo Runner
Seemsville Pub and Grille
07.2020 - Current
High School Diploma -
Northampton Area High School
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