MaryAlice Enright
Gilbertsville
Summary
Versatile and dynamic professional with a proven track record at Phoenixville Federal Bank & Trust, adept in efficient workflow management and fostering team growth. Leveraged strong analytical skills and a positive mindset to recover over $500,000 in fraud-related issues, showcasing leadership and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
Deposit Operations Specialist
Phoenixville Federal Bank & Trust
06.2021 - Current
- Provided backup to other E-Banking co workers.
- Fed cash letter/Fed returns and adjustment processing.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Processed Mobile Deposits.
- Processed Reclamations.
- Handled ACH rejects and returns.
- Processed Incoming and Outgoing Wires both Foreign and Domestic.
- Business Online Setup.
- Set up of Retail Online.
- Processed making of Debit Cards.
- Processed Return Deposited Checks.
- Handled Death Notifications.
- Participated in Reg E/ ACH Audits.
- Handled ACH Stop Payments.
- Answered Phone calls by customers and other branches.
- Helped in recovering over $500,000.00 from Fraud related items affecting customers accounts.
Model
JoyTalent Agency
01.2016 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Skincare progressionals for QVC.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
Sales Associate
Tory Burch
03.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Exceeded goals in sales on the floor with handbags, shoes and jewelry.
Personal Banker
Key Bank
07.2017 - 06.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Opening and Closing of the vault.
Bank Teller
BB&T
08.2016 - 05.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Deposit Operations Specialist
First Keystone Bank
02.2000 - 09.2005
- Provided backup to 8 other deposit operations specialists.
- Handled ATM service maintenance and disputes.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Processed foreign items and returned mail.
- Posted Commercial Loan Payments.
- Posted Credit Card Payments.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Bank Research.
- Processed Mobile Deposits.
- Balanced the ATM's.
- Processed Incoming and Outgoing Wires.
- ACH Reconciliation.
- Returned Deposited Checks.
- Fielded Incoming Customer phone calls.
Education
No Degree - Nursing
Montgomery County Community College
Blue Bell, PANo Degree - Liberal Arts
Delaware County Community College
Media, PAMaster of Real Estate Development - Real Estate Fundamentals And Practice
Schlitcher Krass Real Estate School
North Wales, PA03-2018
Skills
- Strong organizational skills
- Effective communication
- Strong analytical skills
- Efficient workflow management
- Professional and articulate
- Positive mindset
- A leader and a team player
Timeline
Deposit Operations Specialist
Phoenixville Federal Bank & Trust
06.2021 - Current
Sales Associate
Tory Burch
03.2021 - 07.2022
Personal Banker
Key Bank
07.2017 - 06.2021
Bank Teller
BB&T
08.2016 - 05.2017
Model
JoyTalent Agency
01.2016 - Current
Deposit Operations Specialist
First Keystone Bank
02.2000 - 09.2005
No Degree - Nursing
Montgomery County Community College
No Degree - Liberal Arts
Delaware County Community College
Master of Real Estate Development - Real Estate Fundamentals And Practice
Schlitcher Krass Real Estate School
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