Mary Ann Staubs
Huntingdon
Summary
Proactive Quality Assurance Supervisor known for exceptional leadership and effective communication skills. Expertise in optimizing processes to ensure high-quality standards across all operations. Dedicated Quality Assurance Supervisor with over 20 years of experience in driving quality initiatives and cross-functional collaboration. Proven track record in mentoring staff and implementing effective quality assurance protocols that elevate operational performance and compliance.
Overview
27
27
years of professional experience
Work History
Quality Assurance Supervisor
CareFirst Blue Cross Blue Shield
Owings Mills
10.2010 - 09.2025
- Developed and implemented quality assurance protocols to enhance product quality.
- Trained and mentored staff on quality standards and inspection methods.
- Collaborated with production teams to address quality issues promptly.
- Facilitated training sessions on best practices in quality control processes.
- Reviewed and updated quality documentation to reflect current practices and standards.
- Supervised a team of 24 Quality Assurance Analysts conducting audits for Operations, Enrollment, Account Installation, Contracts, SBCs, Plan Profiles, and Billing.
- Provided guidance to staff on best practices in quality assurance methods.
- Ensured that corrective actions were taken when necessary.
- Monitored production processes for efficiency and accuracy.
- Investigated internal operations, customer complaints regarding product quality.
- Collaborated with other departments to resolve issues related to product quality.
- Created reports on quality assurance results and presented them to management teams.
- Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
- Analyzed data from Quality Control tests to identify areas of improvement.
- Assisted in developing test plans, protocols, checklists, and acceptance criteria.
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Consulted with management and personnel to educate on QA standards.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Prepared reports to communicate results of quality inspection activities to management.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
Quality Assurance Analyst III
CareFirst Blue Cross Blue Shield
Owings Mills
08.2005 - 05.2010
- Collaborated with cross-functional teams to ensure product quality and compliance standards.
- Trained junior analysts on quality assurance methodologies and best practices effectively.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Maintained self-study program to enhance QA knowledge and skills.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Completed audits on NASCO, Facets for enrollment, account installation, contracts, BSBS Codes
Quality Assurance Analyst II
CareFirst Blue Cross Blue Shield
Owings Mills
06.2000 - 07.2005
- Collaborated with cross-functional teams to ensure alignment on quality standards.
- Facilitated training sessions for team members on QA best practices and tools.
- Participated in root cause analysis meetings to identify process improvement opportunities.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
- Used quality monitoring system to compile and track individual and team performance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Contract Technician
CareFirst Blue Cross Blue Shield
Owings Mills
04.1998 - 05.2000
- Utilized internal systems to track and manage contract documentation accurately.
- Documented workflows to streamline processes within the department.
- Coordinated training sessions for new hires on operational procedures and systems.
- Communicated updates to stakeholders regarding policy changes and contract statuses.
Education
Some College (No Degree) - Business Management
Essex Community College
Baltimore, MDSkills
- Quality assurance and compliance
- Process improvement and auditing
- Data analysis
- Cross-functional collaboration
- Staff training and development
- Workflow optimization
- Attention to detail
- Effective communication
- Leadership
- Time management
- Team building
- Corrective action planning
- Performance testing and sampling
- NASCO, FACETS enrollment systems
- SharePoint reports
- Excel, Word, Salesforce
References
References available upon request.
Timeline
Quality Assurance Supervisor
CareFirst Blue Cross Blue Shield
10.2010 - 09.2025
Quality Assurance Analyst III
CareFirst Blue Cross Blue Shield
08.2005 - 05.2010
Quality Assurance Analyst II
CareFirst Blue Cross Blue Shield
06.2000 - 07.2005
Contract Technician
CareFirst Blue Cross Blue Shield
04.1998 - 05.2000
Some College (No Degree) - Business Management
Essex Community College