MARYANN WILSON
PLUM
Summary
Highly motivated Business Analyst professional with proven ability to identify problem areas and identify improvements. Experience with insights, analytics, and business intelligence with a track record for meeting timelines and exceeding expectations. Strong ability to organize teams in creating systems and resolve complex issues with creative solutions.
Overview
20
20
years of professional experience
Work History
Associate Director of Revenue Cycle
Optum360 United Health Group
12.2023 - Current
- Led teams of up to 5 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Assisted in organizing and overseeing assignments to drive operational excellence, including implementing and leading offshore teams.
- Established team priorities, maintained schedules and monitored performance.
Revenue Cycle Manager
Optum360 United Health Group
03.2023 - 12.2023
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
Sr. Business Analyst
Optum360
01.2020 - 03.2023
- Leading the Patient Accounting system process and monitoring revenue cycle
- Analyzing client requirements and complex business scenarios
- Identifying opportunities for improvements, simplifications, and risk reduction in business processes
- Understanding, managing, and resolving business and technical solutions for users
- Navigating a challenging matrix environment that consistently delivers high-quality services
Patient Accounting Manager
Optum360
01.2014 - 01.2020
- Managed all billing requirements as assigned, which included data entry, claim reviews, accounts receivable follow-up, or other related tasks
- Worked with multiple insurance providers to gather data for billing clientele
- Collaborated with management team to create and implement improvements for organizational processes
- Complied with and ensured that employees comply with operational policies and procedures, and regulatory requirements
Manager
UPMC
01.2008 - 01.2014
- Trained employees and established performance development plans; conducted performance reviews; provided support and guidance, and motivated teams to achieve maximum performance
- Managed operations processes to ensure that business objectives are met through scalable and cost-effective solutions
- Assisted in creating technology that would allow vendors to utilize the same platform for offering services and accepting payments
Supervisor
NCO Eligibility Patient Advocacy Liaison
01.2005 - 01.2008
- Ensured all organizational and compliance protocols were met while managing resident safety standards
- Supervised team to provide the highest level of resident care, including assisting them with personal care tasks, medical monitoring, and transportation
Education
Bachelor of Science - Political Science
Idaho State University
01.2001
Skills
- Process Implementation
- Insurance Knowledge
- Leadership & Training
- Data Integration
- Administration
- Research & Development
- Data Analysis
- Project Management
- Policies and Procedures
- Accounting Principles
- Strategic Planning
- Healthcare Administration
- Microsoft Office365
- Record Keeping
- Patient Billing
Timeline
Associate Director of Revenue Cycle
Optum360 United Health Group
12.2023 - Current
Revenue Cycle Manager
Optum360 United Health Group
03.2023 - 12.2023
Sr. Business Analyst
Optum360
01.2020 - 03.2023
Patient Accounting Manager
Optum360
01.2014 - 01.2020
Manager
UPMC
01.2008 - 01.2014
Supervisor
NCO Eligibility Patient Advocacy Liaison
01.2005 - 01.2008
Bachelor of Science - Political Science
Idaho State University
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