MARYBEL SANTIAGO
PHILADELPHIA
Summary
Income Maintenance Casework Supervisor with a strong track record in case management and program compliance. Expertise in data analysis and client relationship management drives effective service delivery. Proven ability to lead teams and enhance collaborative environments for optimal outcomes.
Overview
20
20
years of professional experience
Work History
Income Maintenance Casework Supervisor
Office of Income Maintenance
Philadelphia
07.2006 - Current
- Facilitated clear communication among team members to enhance case management efficiency.
- Evaluated work of staff to maintain quality and effectiveness of resources.
- Supervised case management staff to ensure compliance with program guidelines.
- Provided hands-on leadership to foster team collaboration and enhance service delivery.
Income Maintenance Caseworker
Office of Income Maintenance
Philadelphia
07.2006 - Current
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Explained eligibility details and options to clients with kindness and respect.
- Developed strong rapport with clients through effective communication and active listening, ensuring their needs were understood and addressed.
- Assessed client eligibility for various income assistance programs.
- Provided guidance on program benefits and eligibility requirements.
- Developed case plans with clients to address individual needs and improve overall outcomes.
- Processed applications and maintained accurate case records.
- Maintained accurate records of case notes and progress reports.
- Analyzed client data to identify trends and improve service delivery.
- Assessed client eligibility for income maintenance programs and benefits.
- Processed applications and conducted interviews with clients to gather information.
- Reviewed documentation to ensure compliance with state regulations and policies.
- Communicated effectively with clients about their case status and upcoming deadlines.
- Assisted in training new staff on case management procedures and best practices.
- Performed data entry into computer systems for tracking client information.
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Attended court hearings as an advocate for the agency's interests.
- Assisted in developing strategies designed to reduce welfare dependency among families.
- Analyzed complex situations involving multiple issues and developed appropriate solutions.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Interviewed persons applying for public assistance programs.
- Analyzed public assistance applications and determined eligibility for benefits.
- Investigated fraud or abuse in cases related to public assistance programs.
- Monitored client activities to ensure that they were meeting program requirements.
Education
Bachelor of Science - Business Management
Peirce College
Philadelphia, PA06-2006
Skills
- Case management and program compliance
- Eligibility assessment
- Data analysis and report writing
- Client relationship management
- Team collaboration and training development
- Problem solving and issue resolution
- Effective communication and active listening
- Conflict resolution and interpersonal communication
Timeline
Income Maintenance Casework Supervisor
Office of Income Maintenance
07.2006 - Current
Income Maintenance Caseworker
Office of Income Maintenance
07.2006 - Current
Bachelor of Science - Business Management
Peirce College