Mary C. Eisele

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Duties included but not limited to the following:

• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Used suggestive selling techniques to promote add-on sales.
• Verified customer age requirement for alcohol or tobacco purchases.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped with purchases and signed customers up for rewards program.
• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Responsibilities consists of but not limited to:

• Obtaining quotes for customer programs for our seasonal/everyday products;
• Creating items specification sheets for production purposes for items being manufactured overseas;
• Reviewed customer orders to ensure accuracy
• Requesting artwork based on customer specifications for approval
• Monitoring manufacturing/shipping to ensure on-time delivery to customer
• Participated in weekly conference calls providing updates and feedback on customer accounts
• Assist sales manager with any customer related issues

Sr. Product Line Specialist/Product Specialist:

• Oversaw the workload of other Product Line Specialists
• Training of new hires in Product Line Specialist role
• Helped to develop new processes to help with workflow
• Responsible for item/UPC number assignment for stock/customer specific product by our company
• Item set up as well as Bill of Material entry into JD Edwards system for stock/customer specific product
• Requested customer specific packaging artwork for customer programs
• Participated in weekly production meetings to provide updates on customer programs
• Updated item information/bill of materials as necessary based on updated information

• Work with sales, production and shipping to obtain product ready status on customer special orders to ensure timely shipment of product
• Worked in conjunction with credit department to investigate deductions and fines related to customer orders

• Answered inbound calls and emails from customers
• Educated customers on special pricing opportunities and company offerings
• Processed customer orders received by mail and phone
• Assisted customers with ship status requests
• Assisted customers with pricing issues
• Processed Returned Goods Authorizations for damaged/incorrect product received by customers
• Processed sample & catalog requests for customers
• Handled consumer complaints