Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Personal Reference
Timeline
Generic

Maryelis Y. Corella R.

Corporate Travel Designer
Panama City

Summary

Tourism professional with over 11 years of experience in corporate travel, sales, and customer service. Skilled in team leadership, vendor negotiation, and efficient reservation management using GDS systems. Focused on delivering personalized solutions, optimizing processes, and ensuring high-level service experiences in fast-paced and demanding environments.

Overview

13
13
years of professional experience
2024
2024
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

Corporate Travel Agent

VIAJES ANITA
07.2023 - Current
  • Designed and managed tailored business travel itineraries, aligning with corporate policies and individual traveler needs.
  • Negotiated competitive rates and favorable terms with airlines, hotels, and other service providers to maximize cost efficiency.
  • Provided strategic travel consulting to corporate staff, offering expert recommendations on destinations, transportation, and accommodations, while addressing issues proactively.
  • Delivered 24/7 traveler assistance to ensure prompt resolution of emergencies and travel disruptions.
  • Coordinated and organized national and international business meetings, ensuring seamless logistics and optimal scheduling...

Ticket Sales Supervisor

SCS (SOLUTIONS GROUP INC). OUTSOURCING OF AMERICAN AIRLINES
12.2015 - 06.2023
  • Sale of airline tickets and itineraries.
  • Customer service and assistance with inquiries, both in person and via email.
  • Processing ticket payments in cash and by credit card.
  • Monitoring sales performance and resolving passenger issues.
  • Daily preparation of sales reports and identification of cash transactions.
  • Support to the sales management team as needed.
  • Coordination of schedules and staff assignments to ensure operational coverage.

Customer Service Agent

ALORICA PANAMA
09.2014 - 12.2015
  • Handled incoming calls and responded to customer emails in a timely and professional manner.
  • Managed and resolved customer complaints via email, ensuring high levels of satisfaction.
  • Presented products and services related to the loyalty/completion program.
  • Conducted research using available internal resources to address client inquiries effectively.
  • Followed up on customer cases related to the completion program, including duplicate accounts, profile unification, and recovery of missing points.

Human Resources Assistant

Ministerio De Ambiente
08.2012 - 07.2014
  • Responded to employee calls and inquiries, providing timely and effective support.
  • Managed correspondence, prepared and distributed internal documents, ensuring quality internal customer service.
  • Acted as a liaison between vendors and administrators, facilitating clear and efficient communication.
  • Received and filed documentation related to absences, leave requests, vacations, and related employee records..

Education

MBA - Business Adm. With An Emphasis in Human Resource

Universidad Interamericana De Panamá
11-2018

Degree Tourism With in Hospitality And Cruises -

Universidad Americana De Panamá
05.2012 - 12.2016

Skills

  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy in task execution
  • Quick learner with the ability to adapt swiftly to new environments
  • Proven ability to work under pressure and manage urgent requests effectively
  • Proficient in SABRE/QUICK reservation system
  • Extensive experience with GDS and NDC systems for managing air reservations, fare optimization, and itinerary planning
  • Skilled in handling complex travel itineraries and multi-leg bookings

Accomplishments

  • Promoted from Ticket Sales Agent to Ticket Sales Supervisor in 2017 due to outstanding professional performance.
  • Received more than 4 recognitions during agency sprint reviews for exceptional job performance and team support, including two awards within the first two months of employment.

Certification

Certified course Amadeus NDC en Amadeus Selling Platform Connect

Personal Information

Personal Reference

  • Anayansi Jimenez +507 6873-6366 Sales Agents - Sandals
  • Michael Jaen + 5076676-9939 Manager of Sales Bern Hotels & Resorts Panama

Timeline

Corporate Travel Agent

VIAJES ANITA
07.2023 - Current

Ticket Sales Supervisor

SCS (SOLUTIONS GROUP INC). OUTSOURCING OF AMERICAN AIRLINES
12.2015 - 06.2023

Customer Service Agent

ALORICA PANAMA
09.2014 - 12.2015

Human Resources Assistant

Ministerio De Ambiente
08.2012 - 07.2014

Degree Tourism With in Hospitality And Cruises -

Universidad Americana De Panamá
05.2012 - 12.2016

MBA - Business Adm. With An Emphasis in Human Resource

Universidad Interamericana De Panamá

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Maryelis Y. Corella R.Corporate Travel Designer