Mary Elizabeth Fedak
Eagleville
Summary
Compassionate Patient Treatment Coordinator with expertise in enhancing patient experiences and streamlining administrative processes. Proven track record in HIPAA compliance and insurance navigation, dedicated to delivering exceptional care and support.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Treatment Coordinator
Dental Office
Blue Bell, PA
10.2000 - Current
- Coordinated patient scheduling and follow-up appointments to enhance office efficiency.
- Managed daily patient intake processes, ensuring accurate data entry and documentation.
- Organized patient records and database to facilitate information storage and retrieval.
- Responsible for insurance verification and authorization processes to streamline billing operations.
- Facilitated seamless transitions between dental specialty care providers, ensuring accurate information sharing and timely interventions.
- Provided empathetic support to patients during difficult moments, demonstrating compassion and understanding in challenging situations.
- Implemented strategies to increase appointment adherence rates, reducing no-shows and cancellations for improved resource utilization.
- Improved patient satisfaction by providing exceptional care coordination and communication among multidisciplinary teams.
- Streamlined administrative processes to improve workflow efficiency within the clinic.
- Coordinated referrals to dental specialists or additional services as needed, expediting access to necessary care.
- Reduced wait times for appointments and treatments by efficiently managing schedules and resources.
- Managed patient records with accuracy and confidentiality, maintaining compliance with HIPAA regulations.
- Served as a reliable point-of-contact for both patients and dental specialist providers, facilitating effective communication channels during care coordination.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Answered incoming calls, scheduled appointments and filed dental records.
- Provided excellent customer service to patients and dental staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash, checks and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and team.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient dental records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to dental staff in completion of patient paperwork.
Corporate Wellness Coordinator
Contractor Pharmaceutical Company
Collegeville, PA
05.1990 - 09.2000
- Developed and implemented wellness programs enhancing community engagement and participation.
- Coordinated health education workshops, promoting awareness of wellness initiatives among members.
- Established partnerships with community organizations to expand wellness outreach initiatives strategically.
- Collected and tracked information about participation and outcomes of individual programs.
- Increased participation in wellness initiatives by effectively promoting and marketing available resources.
- Organized schedules for comprehensive group fitness programs.
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
- Managed health fair activities to expose customers to health and wellness businesses.
- Educated staff on new fitness industry developments and provided effective health and fitness solutions to clients.
- Built productive relationships with vendors and on-site providers.
- Developed wellness programs targeted on specific groups and areas of wellness.
- Installed new exercise equipment and conducted tests to verify correct, safe and efficient operations.
- Streamlined scheduling and promotion of wellness activities, making it easier for employees to participate.
- Evaluated effectiveness of wellness initiatives through feedback and health metrics, adapting strategies to meet evolving needs.
- Curated content for wellness newsletters, keeping employees informed and motivated to maintain healthy lifestyles.
- Implemented rewards system for wellness program participation, boosting employee engagement and fostering culture of health.
- Coordinated health fairs and wellness events, driving increased awareness and participation in health and wellness activities.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Helped clients set and achieve health and wellness goals.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Monitored and evaluated program performance to determine value and quality.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
Education
Bachelor of Science - Recreation-Fitness Management
Lock Haven University
Lock HavenSkills
- Professionalism and ethics
- Privacy and confidentiality
- Appointment scheduling
- Healthcare systems-Dentrix
- Insurance navigation
- Customer service
- Patient care
- HIPAA compliance
- Medical terminology
Certification
- Certified Basic Life Support-CPR. 2000-2027 current
- Dentrix/Dexis/OverJet/Prexion Training
Timeline
Patient Treatment Coordinator
Dental Office
10.2000 - Current
Corporate Wellness Coordinator
Contractor Pharmaceutical Company
05.1990 - 09.2000
Bachelor of Science - Recreation-Fitness Management
Lock Haven University