Mary Emma Jordan
West Chester
Summary
Dynamic and customer-focused professional with a proven track record at PJ Whelihan's, adept at managing high-pressure situations and enhancing guest satisfaction. Excels in team collaboration and effective time management, demonstrating exceptional multitasking proficiency and a strong ability to adapt to change. Skilled in both verbal communication and hospitality, consistently ensuring a welcoming environment for guests.
Overview
2
2
years of professional experience
Work History
Host
PJ Whelihan's
10.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science -
Millersville University of Pennsylvania
Millersville, PA05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Event planning
- Verbal and written communication
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved costumer issues which led to positive reviews.
Languages
English
Native or Bilingual
Timeline
Host
PJ Whelihan's
10.2022 - Current
Bachelor of Science -
Millersville University of Pennsylvania
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