Maryrose Owens
Langhorne,PA
Summary
Dynamic software support specialist and test engineer with a proven track record in remote collaboration and effective communication across diverse teams. Expertise in managing multiple projects under pressure while maintaining productivity and quality. Proficient in a wide range of tools, including Microsoft SQL Server Management, Visual Studio, Jira, and Confluence, with hands-on experience in Agile and Waterfall methodologies. Strong analytical skills complemented by exceptional writing abilities, ensuring clear documentation and seamless interaction with offshore teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Support - 529 Savings Programs (Temporary)
Ascensus
Horsham, PA
11.2025 - Current
- Engaged in comprehensive Ascensus training program, acquiring essential skills for industry compliance.
- Facilitated communication with current and prospective Ascensus clients to address inquiries and provide support.
- Reviewed documentation to ensure alignment with plan information and provided guidance to account owners on processes and procedures.
- Achieved high satisfaction rates by addressing all account owner and participant inquiries in a timely manner. Contributed to departmental success by meeting service level agreements and quality targets. Enhanced participant experience through proactive engagement and tailored solutions.
- Executed timely and accurate processing of financial and non-financial
- Managed approximately 30 incoming calls per day..
- Exhibited adaptability and collaboration within team environments.
- Assisted in adhering to plan document provisions, regulations, guidelines, and company procedures. Supported maintenance of confidentiality and compliance with HIPAA for department, client, and participant information.
- Followed security, procedure for handling of all confidential data to safeguard against unauthorized access and disclosure.
Host Support Specialist-Hybrid
JBT Automated Systems
Chalfont, PA
12.2023 - 01.2025
- Facilitated resolution of host-related issues within proprietary software system for tracking driverless vehicles in large manufacturing plants.
- Managed troubleshooting processes for customer-reported issues across multiple channels, ensuring accurate logging in Jira for future reference.
- Achieved timely resolution of server, software, and database issues, enhancing overall system performance. Documented all troubleshooting efforts in Jira to facilitate accurate billing under customer support agreements.
- Monitored servers for drive space and permission problems that could cause downtime.
- Created and organized procedural documentation in Confluence to enhance knowledge sharing among host support specialists.
- Designed and implemented a comprehensive host support guide to streamline onboarding for new team members.
- Created Teams channel for host support specialists to facilitate discussions on procedures and customer issues. Organized weekly meetings with host support staff and software lead manager to address role-specific concerns and provide updates.
- Participated in daily software support meetings to discuss tasks and address blockers. Assisted in daily helpdesk meetings for Jira ticket assignments and project handoffs. Contributed to weekly project meetings to support ongoing initiatives.
Software Test Engineer-Remote
Signant Health
Blue Bell, Pennsylvania, United States
11.2020 - 02.2023
- Engaged in international teamwork to enhance project outcomes with colleagues from Romania, Philippines, Finland, UK, and US.
- Analyzed and validated clinical trial questionnaire instruments on TrialMax platform, adhering to specific requirements and optimizing for complex functionalities within tight deadlines.
- Developed comprehensive test plans, test cases, test executions, and test data sheets aligned with specifications and supporting documentation.
- Developed installation packages for tablet and phone devices to enhance user accessibility.
- Organized and maintained detailed records of test plans, test cases, execution activities, and bug reports within Jira for enhanced project visibility.
- Gathered and organized test evidence utilizing video recordings, screenshots, and comprehensive data spreadsheets to support quality assurance efforts.
- Stored test evidence in the Box test repository and the OCT test repository.
- Worked in Test, UAT, and Production environments.
- Engaged in daily stand-up meetings with international colleagues to provide updates on work status, pinpoint obstacles, and explore solutions.
- Facilitated daily collaboration with developers, solution architects, project managers, and test engineers to enhance project outcomes.
- Assisted teams in completing projects within set timelines while tracking time spent on each task using the Tempo system integrated with Jira. Supported project management efforts with experience in the Workforce Project Management time reporting system.
QA Analyst (Remote)
M3 USA
Fort Washington, PA
10.2013 - 12.2019
- Conducted thorough test analysis and documentation to support development and implementation of software changes, enhancing web-based product performance.
- Assisted team members and management in daily stand-up meetings. Supported project kick-offs and participated in code reviews. Contributed to post-mortem meetings to evaluate project outcomes.
- Formulated comprehensive test plans and test cases based on detailed requirements documentation for web-based software utilized by Medicus and PracticeMatch healthcare recruitment firms.
- Executed testing and analysis across diverse operating system and browser combinations for web and mobile platforms.
- Engineered, developed, and executed comprehensive functional and regression test scripts.
- Engaged with software developers, business analysts, QA teams, and stakeholders during software life cycle to guarantee that design and functionality met established expectations.
- Analyzed, diagnosed, and reported on software bugs, providing comprehensive steps to reproduce issues for development teams.
- Communicated defects and risks in a timely manner to facilitate effective resolution and maintain project timelines.
- Executed post-production live testing to ensure product functionality and quality assurance.
- Oversaw maintenance and updates of test documentation within TestRail.
- Utilized Jira for project tracking and Confluence for documentation support. Assisted in managing test cases with TestRail. Conducted email testing using Litmus and cross-browser testing with crossbrowser.com.
Account Manager and Application Support Manager- Vetstreet
VCA Antech
Yardley, PA
08.2009 - 10.2013
- As a Account Manager, I was responsible for:
- Facilitated setup of veterinary hospitals through deployment of vet portal web application and data transfer solutions.
- Executed remote installation of data transfer programs on hospital PCs through Webex sessions.
- Identified and rectified stale data issues during data transfer activities to maintain data integrity.
- Assisted in creating and editing websites using proprietary website editor. Conducted testing and troubleshooting of website issues.
- Facilitated client training on effective utilization of administrative vet portal website editor communication tools.
- Analyzed and evaluated data files to troubleshoot and resolve portal issues.
- Reported issues in defect tracking system
- Worked with developers to resolve defect issues.
- Answered client inquiries via phone and email.
- Worked independently on a daily basis with little supervision. Experience using Salesforce.com and Siebel.
- As an Application Support Trainer:
- Facilitated training sessions for 16 application support team members to improve service delivery.
- Developed and updated training manual and schedule to enhance employee onboarding.
- Facilitated mentorship and guidance for team members post-training to enhance skill application.
QA Contractor
Fiberlink Communications
Blue Bell, PA
10.2005 - 12.2008
- Assisted development and product teams during technical design reviews. Supported requirements analysis by creating test plans and test scripts for mobility client software. Executed test scripts, unit tests, and acceptance tests to confirm proper functionality and expected outcomes.
Education
Web Design Certificate -
Blackwood County Community College
Blackwood, NJB.A. - Public Relations
Eastern Kentucky University
Richmond, KYA. A. - Liberal Arts
Bucks County Community College
Newtown, PASkills
- Requirements analysis,manual and automated testing, data testing,, test plans, test scripts, test suites, test execution, delivery, design review, html, Microsoft excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, testing methodology, Microsoft Windows, iOS and iPhone, iPad Android tablets and phones Test Evidence, Bug creation and regression testing
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
Certification
Certificates/Credentials from online courses on Lynda.com by Linked In
Java: Testing with JUnit Issued Nov 2017
Project Management Foundations: Quality Issuing authorityLynda.com Issued Nov 2017
Insights on Software Quality Engineering Issued Aug 2017
Programming Foundations: Software Quality Assurance Issued Aug. 2017
Timeline
Remote Support - 529 Savings Programs (Temporary)
Ascensus
11.2025 - Current
Host Support Specialist-Hybrid
JBT Automated Systems
12.2023 - 01.2025
Software Test Engineer-Remote
Signant Health
11.2020 - 02.2023
QA Analyst (Remote)
M3 USA
10.2013 - 12.2019
Account Manager and Application Support Manager- Vetstreet
VCA Antech
08.2009 - 10.2013
QA Contractor
Fiberlink Communications
10.2005 - 12.2008
B.A. - Public Relations
Eastern Kentucky University
Web Design Certificate -
Blackwood County Community College
A. A. - Liberal Arts
Bucks County Community College