Mary Zelenak
Ephrata
Summary
Diligent employee with strong background in maintaining clean and organized work spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Manger
Subway
Ephrata, PA
09.2025 - Current
- Developed strong, ongoing relationships with guests to support repeat visits and brand loyalty.
- Led customer interactions during peak hours, ensuring friendly, efficient service in a fast-paced environment.
- Identified customer preferences and promoted add-ons and meal upgrades to increase average ticket value.
- Oversaw proper product presentation, including labeling, stocking, and maintaining food-safe displays.
- Remained composed under pressure, addressing operational or customer issues quickly and professionally.
- Assisted in training and mentoring new team members on Subway standards, food prep, and customer service expectations.
- Helped maintain a clean, organized, and welcoming store environment in line with company guidelines.
- Handled customer concerns with empathy and problem-solving skills to ensure positive resolutions.
- Supported daily register operations, ensuring accuracy and efficiency at the point of sale.
- Processed cash, card, and other payment types while balancing drawers and following company procedures.
House Keeper
Hampton Inn Suites
Ephrata, Pennsylvania
05.2023 - 04.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Handled requests for extra linens, toiletries and other supplies.
Associate
HMS Host
Denver, Pennsylvania
04.2015 - 10.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Garden Spot High School
06-2016
Skills
- Teamwork
- Customer service
- Guest relations
- Kitchen cleaning
- Hospitality background
- Customer-oriented
Personal Information
Title: 717 682 3069
Timeline
Manger
Subway
09.2025 - Current
House Keeper
Hampton Inn Suites
05.2023 - 04.2024
Associate
HMS Host
04.2015 - 10.2022
High School Diploma -
Garden Spot High School