Mary Susan Helt
Lock Haven
Summary
Results-driven Provider Services Representative capable of completing tasks with high productivity and efficiency. Specialize in communication, problem-solving, and data management skills which are crucial for navigating complex provider networks and ensuring service excellence. Excel in teamwork, adaptability, and customer service, leveraging these soft skills to enhance interactions with providers and support organizational objectives.
Diligent Provider Services Representative with a history of managing provider networks and cultivating relationships within the childcare industry. Strengths include clear communication, problem-solving skills, and knowledge of minimum health and safety standards. Previous work has resulted in streamlined procedures for service providers, improved provider satisfaction rates, and strengthened relationships with childcare professionals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Provider Services Representative
Child Development and Family Council of Centre Cou
State College
07.2003 - 09.2024
- Created detailed spreadsheets for audits.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Resolved customer complaints and escalated more complex issues to senior staff members.
Education
High School Diploma -
Lock Haven Jr. Sr. High School
Lock Haven, PA06-1975
Skills
- Data analysis
- Spreadsheet manipulation
- Regulatory compliance
- Customer service
- Copy/Fax machine
- Scan and organize files
- Create standard payment rate to comply with state guidelines
Certification
- Child abuse and Criminal History clearances current
- Yearly child abuse and Mandated Reporter Training
- Grant Writing workshop 40 hours
Timeline
Provider Services Representative
Child Development and Family Council of Centre Cou
07.2003 - 09.2024
High School Diploma -
Lock Haven Jr. Sr. High School