Maryuri Bin
Easton
Summary
Dynamic customer service professional with a proven track record at Uniqlo USA, excelling in customer service recovery and enhancing loyalty through empathetic resolution of complaints. Skilled in inventory management and effective communication, I have consistently improved operational efficiency and customer satisfaction, ensuring a seamless experience for all clients.
Overview
2
2
years of professional experience
Work History
Customer Service
Uniqlo Usa
11.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Answering customer inquiries via email, or chat
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisting with returns, exchanges, and refunds.
- Tracking orders and providing shipping updates.
Receiver
Blue Time Inc
01.2023 - 05.2023
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08.2025
Skills
- Customer service understanding
- Customer service skills
- problem-solving
- customer satisfaction
- conflict resolution
- conflict resolution
- Knowledge of products or services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Uniqlo Usa
11.2023 - Current
Receiver
Blue Time Inc
01.2023 - 05.2023
High School Diploma -
Penn Foster Career School
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