Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Hrebin

Lehighton

Summary

Amiable college student with unyielding determination to learn, grow, and succeed with those around me. Experienced with customer interaction and resolving issues to their satisfaction. Committed to bringing customer loyalty by upholding values of efficient and compassionate service.

Overview

4
4
years of professional experience

Work History

Food Service

Palmerton | Lehighton | Northampton, PA
07.2022 - Current
  • Streamlined food service process by effectively communicating with patrons and coworkers.
  • Guaranteed guest satisfaction and sought to resolve potential issues
  • Upheld high standards of facility cleanliness, ensuring adherence to sanitation protocols during food service and activity periods.

Technical Support Representative

PenTeleData
Palmerton, PA
03.2024 - 08.2024
  • Provided technical assistance to customers via phone and email, resolving issues efficiently.
  • Documented support interactions in ticketing system for accurate record-keeping and follow-up.
  • Assisted in troubleshooting hardware and software problems, enhancing customer satisfaction.
  • Collaborated with team members to identify recurring technical issues and seek solutions.

Guest Services

Blue Mountain Ski Resort
Palmerton, PA
01.2024 - 12.2025
  • Boosted positive online reviews by consistently exceeding expectations in all aspects of guest services.
  • Utilized computer software applications to provide various amenities to customers
  • Worked to promote a practical, seamless experience, resulting in positive feedback and repeat visitors

Education

Associate of Arts - General Studies

Lehigh Carbon Community College
Schnecksville, PA
05-2026

Skills

  • Customer relations
  • Time Management
  • Active listening
  • Conflict resolution
  • Technical support services
  • Multitasking & Organization

Timeline

Technical Support Representative

PenTeleData
03.2024 - 08.2024

Guest Services

Blue Mountain Ski Resort
01.2024 - 12.2025

Food Service

07.2022 - Current

Associate of Arts - General Studies

Lehigh Carbon Community College
Mason Hrebin