Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mason Jacobs

Palmerton

Summary

Dynamic supervisor with a proven track record at Best Buy, excelling in operational efficiency and employee training. Successfully streamlined workflows, reducing project completion times, while fostering a collaborative team environment. Adept at performance evaluation and problem-solving, driving improvements in customer service and staff productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor (Geek Squad)

Best Buy
Katy
08.2020 - 03.2025
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Streamlined workflow processes, reducing project completion times.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Analyzed key performance indicators to identify effective strategies.

Shift Supervisor

Whataburger
Katy
02.2019 - 07.2020
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Education

High School Diploma -

Morton Ranch H.S.
Katy
05-2019

Skills

  • Operational efficiency
  • Employee training
  • Performance evaluation
  • Workflow optimization
  • Customer service
  • Staff recruitment
  • Problem solving
  • Communication skills

Certification

  • Comptia A+ Certification

Timeline

Supervisor (Geek Squad)

Best Buy
08.2020 - 03.2025

Shift Supervisor

Whataburger
02.2019 - 07.2020

High School Diploma -

Morton Ranch H.S.

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Mason Jacobs