Mason Lunger
Bloomsburg
Summary
Dynamic and results-driven professional with extensive experience at Bloomsburg University, excelling in customer service and reservations management. Proficient in Delphi Program and skilled in calendar management, I effectively resolved client issues, enhancing guest satisfaction and increasing bookings through active listening and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Reservations Assistant
Bloomsburg University
03.2023 - Current
- Managed online booking inquiries and assisted guests and organizations with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of the building's products, services, and facilities.
- Handled reservations and answered questions from interested patrons.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available throughout the building to give guests the best usage of our location
- Resolved various issues and discrepancies for clientele.
Front Desk Representative
YMCA Of Bloomsburg
09.2024 - 07.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Planned coverage needs and organized services to support incoming special events.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected membership deposits, fees, and payments.
- Liaised with housekeeping staff to verify service and maintenance of YMCA standards.
- Trained new staff members in customer service techniques and company operations
Education
Bachelor of Science - Business Administration: IT Analytics
Commonwealth University of Pennsylvania
Bloomsburg, PA05-2026
Skills
- Calendar management
- Data entry proficiency
- Record preparation
- Delphi Program (Reservation Software)
- Amadeus Alt (Customer Management System)
- Customer Service
SAS - Commonwealth University Academic Specialization
Undergraduate students who complete the Analytics and Advanced Analytics courses at Commonwealth University of Pennsylvania fulfill requirements for a Tier 1 SAS Academic Specialization, which recognizes their ability to leverage SAS tools for visual analytics, statistics, and programming.
Timeline
Front Desk Representative
YMCA Of Bloomsburg
09.2024 - 07.2025
Reservations Assistant
Bloomsburg University
03.2023 - Current
Bachelor of Science - Business Administration: IT Analytics
Commonwealth University of Pennsylvania