Masuda Akther
Philadelphia
Summary
Skilled pharmacy professional with a proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner, hardworking and reliable on jobs, and dedicated to supporting the team and serving customers. Motivated to continue to learn and grow.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
09.2022 - Current
- Medication dispensing & inventory management
- Insurance claim processing & prior authorizations
- Customer service & patient communication
- Understanding of drug classifications & interactions
- Billing & reconciliation
- Assisted in medication therapy management (MTM) programs
- Trained new pharmacy technicians and interns
- Implemented efficiency improvements that reduced prescription processing time
- Managed high-volume prescription filling (mention Rx/day count)
Supervisor
Dunkin Donuts
12.2019 - 12.2023
- Handled cash and provided excellent customer service
- Assisted with phone calls and messages
- Perform preventive maintenance as needed
Customer service
Genius Enterprises, Inc
12.2020 - 01.2021
- Handled the gas and electric bills
Crew Member
Dunkin Donuts
10.2018 - 12.2019
- Handled cash and provided excellent customer service
Education
Bachelor of Science - Bachelor's Degree
DeVry University
12-2024
Associate of Applied Science - Associate degree
DeVry University
02-2023
Medical billing and coding - Certificate
DeVry University
04-2021
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Supervisor, Cash register management
- Medical insurance claims processing
- Payment processing
- Microsoft Outlook, Word, Excel, PowerPoint
- Multitasking
Accomplishments
Medical Record Director Internship (nursing home)
Southampton Estates (January, 8-21, 2023)
Additionalskillsandqualifications
- Microsoft Word
- Excel
- PowerPoint
- Internet Savvy
- Emailing
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Timeline
Pharmacy Technician
Walgreens Pharmacy
09.2022 - Current
Customer service
Genius Enterprises, Inc
12.2020 - 01.2021
Supervisor
Dunkin Donuts
12.2019 - 12.2023
Crew Member
Dunkin Donuts
10.2018 - 12.2019
Bachelor of Science - Bachelor's Degree
DeVry University
Associate of Applied Science - Associate degree
DeVry University
Medical billing and coding - Certificate
DeVry University
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