Mathews Varghese
Philadelphia
Summary
Dynamic UX Researcher and Project Lead at Phenom, adept at driving end-to-end project delivery and leveraging qualitative insights to enhance user experiences. Skilled in wireframing and prototyping, I excel in cross-functional collaboration and stakeholder communication, ensuring alignment with business goals and user needs.
Overview
7
7
years of professional experience
Work History
Associate Project Lead
Phenom
Ambler
10.2025 - Current
- Lead end-to-end delivery across multiple client implementations, managing plans, timelines, risks, and cross-functional resources.
- Partner with Sales on discovery, RFPs, pricing strategy, and value-driven product demonstrations aligned to client needs.
- Communicate status and resolve issues with stakeholders while channeling customer feedback into product roadmap decisions.
UX Researcher/Product Manager
Keelworks
Whidbey Island
01.2024 - Current
- Spearheaded a multidisciplinary team to develop a consumer mobile and web app for West Whidbey Island.
- Conducted qualitative research using Dovetail, Otter.ai, and Miro for user interviews and thematic analysis.
- Collaborated with UX designers to create user flows and wireframes in Figma, based on research insights.
- Employed quantitative methods with R, MATLAB, and Google Analytics, survey design, and metric evaluation.
- Defined product vision, user journeys, MVP features, site maps, and UX strategy in alignment with stakeholders' vision, business, and user needs.
UX Researcher
The State of Connecticut
Hartford
11.2021 - 12.2023
- Autonomously conducted UX research to optimize the state grant application process with nonprofit organizations.
- Conducted qualitative interviews, created user personas, journey maps, and user flows to identify grant applicants
- Utilized quantitative methods, including Google Analytics and surveys, to validate behavioral insights.
- Delivered actionable UX insights and recommendations that influenced policy discussions and improved service usability.
UX Researcher and Designer
Nature Counter by Crowd-doing
El Dorado Hills
02.2020 - 10.2021
- Designed and prototyped '2 Minute Nature Insight' feature to enhance awareness of nature's mental health benefits.
- Conducted qualitative and quantitative research through user interviews, expert sessions, and surveys with Qualtrics and Google Forms.
- Led participant recruitment via cold calling and email outreach, executing unmoderated usability testing using Maze.co for actionable feedback.
- Performed quantitative analysis to benchmark competitors based on Google Play Store reviews.
- Presented research findings to stakeholders, translating insights into actionable product enhancements.
UX Researcher and Designer
North West Health Career
Bellingham,
02.2020 - 10.2020
- Led UX research and design efforts to revamp a web platform helping healthcare students (from high school to graduate level) discover vetted career and education opportunities.
- Conducted qualitative research through user interviews, expert sessions, focus groups, and usability testing; independently recruited participants via cold calls and email outreach.
- Leveraged quantitative methods, including surveys (Qualtrics, Google Forms, and Google Analytics, to identify user needs and evaluate product performance.
- Converted UX research insights into user flows, actionable features in wireframes, and high-fidelity prototypes using Figma and InVision, ensuring alignment between design decisions and student goals while adhering to technical constraints.
UX Researcher Intern
Nuix
Conshohocken
01.2020 - 05.2020
- Conducted audits on software for Section 508 and WCAG 2.1 accessibility compliance, emphasizing user interaction and cognitive load.
- Assisted in usability testing sessions, documenting findings on user painpoints.
- Developed accessibility documentation to support internal development teams.
UX Analyst Intern
Ricoh Americas Corporation
Malvern
06.2019 - 08.2019
- Conducted heuristic evaluations to prioritize user-centered principles.
- Supported catalog design with extensive user research findings.
- Acquired skills in conducting UX testing and foundational UX design techniques.
Education
Master of Science - Human Computer Interaction
Drexel University
Philadelphia03-2025
Bachelor of Science - Psychology
Temple University
Philadelphia05-2020
Skills
- User research and interviews
- Project management
- Project scheduling
- Software development lifecycle
- Requirements analysis
- Organization skills
- Quality control
- Innovation skills
- Scrum framework
- Qualitative research
- Accessibility compliance
- Gathering requirements
- Project feedback data
- Customer focus
- Wireframing and prototyping
- Qualitative and quantitative analysis
- Product requirements document
- Data visualization
- User recruitment strategies
- Miro and Figma expertise
- Agile Methodology
- Accessibility testing (WCAG and ADA guidelines)
- Heuristic evaluation
- A/B Design testing
- Card sorting techniques
- Usability testing
- Information architecture
- Video editing
Timeline
Associate Project Lead
Phenom
10.2025 - Current
UX Researcher/Product Manager
Keelworks
01.2024 - Current
UX Researcher
The State of Connecticut
11.2021 - 12.2023
UX Researcher and Designer
Nature Counter by Crowd-doing
02.2020 - 10.2021
UX Researcher and Designer
North West Health Career
02.2020 - 10.2020
UX Researcher Intern
Nuix
01.2020 - 05.2020
UX Analyst Intern
Ricoh Americas Corporation
06.2019 - 08.2019
Master of Science - Human Computer Interaction
Drexel University
Bachelor of Science - Psychology
Temple University