Matt Darragh
Phoenixville
Summary
Delver high quality customer service in the field of information services and technology
Overview
5
5
years of professional experience
Work History
Helpdesk Consultant
West Chester University
11.2020 - Current
- Delivered high quality customer service while supporting the staff/students of WCUs with a vast array Technology problem from troubleshooting software to repair hardware.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
Retail Sales Associate
AutoZone
06.2024 - 08.2024
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Education
CS - computer science, programming and software engineering
West Chester University of Pennsylvania
West Chester, PAHigh School - undefined
The Phelps School
05.2020
Skills
- Problem Solving
- Java
- C, C
- Windows
- Office
- Customer Communication and service
- Ability to learn programming languages
Timeline
Retail Sales Associate
AutoZone
06.2024 - 08.2024
Helpdesk Consultant
West Chester University
11.2020 - Current
High School - undefined
The Phelps School
CS - computer science, programming and software engineering
West Chester University of Pennsylvania
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