Matt Ragan
Wyndmoor
Summary
Results-oriented Director of Learning & Talent Management, leveraging more than 28 years in designing and implementing education strategies that drive organizational success. Expert in adult learning techniques, strategic oversight, and team leadership, dedicated to enhancing workforce capabilities and company performance through innovative learning solutions and effective partnership.
Overview
28
28
years of professional experience
Work History
DIRECTOR OF LEARNING & TALENT DEVELOPMENT
Gainwell Technologies
12.2022 - Current
- Provide professional expertise and support in the design, development and implementation of the talent review process that is required to achieve business goals and results in the creation of an internal bench of top talent.
- Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning).
- Serve as a business partner with hiring managers to develop effective sourcing and recruitment strategies that result in client satisfaction.
- Devising learning strategies in line with company goals for enhanced employee growth.
- Leading the execution of development programs that foster perpetual learning.
- Establish and oversee enterprise-wide career development programs that provide associates with clear pathways for advancement.
- Leverage skills cloud technology to build and maintain organizational skills frameworks.
- Oversee the implementation of blended learning approaches, including modern digital, instructor-led and experiential learning.
- Served as companywide Leadership Development Coach.
SENIOR DIRECTOR OF LEARNING & TALENT MANAGEMENT
iPipeline
Exton
05.2015 - 07.2022
- Manage the maintenance and execution of the performance management system, including current job descriptions, standards of performance and performance evaluation instruments.
- Work closely with the HRIS manager to collect and coordinate aggregate data for talent pool and translate those data into insights through data analysis that drives deliberate action plans at the appropriate levels.
- Supervises global leadership programs.
- Orchestrates all-level learning experiences to boost organizational productivity.
- Constructs tools to elevate manager and executive growth.
- Promotes strategic initiatives for advanced learning.
- Oversee the implementation of high-quality and consistent onboarding programs to accelerate new hire productivity and engagement.
- Served as companywide Leadership Development Coach.
AVP OF TALENT MANAGEMENT & TRAINING
Barclay's Bank
Wilmington
11.2014 - 05.2015
- Led new hire, upskilling and leadership programs across Risk Operations in the US and Philippines.
- Developed a unified training platform with senior leadership and vendor management, improving key performance indicators.
- Centralized and branded all US training efforts, providing optimal resources for instructor-led and LMS training.
- Led organizational effectiveness initiatives, including change management, leadership development, and team effectiveness.
- Managed succession planning, high-potential development, and workforce planning to ensure leadership readiness.
OPERATIONS TRAINING MANAGER
Ditech Mortgage
Fort Washington
09.2010 - 11.2014
- Oversees all educational and instructional products/programs and offers solution-based action for workforce performance challenges.
- Oversees all assessment, evaluation, and testing methods for determining the organization's training needs, class/course appeal, employee retention, knowledge, skill and overall satisfaction with Talent Development instructional products.
- Initiated 'The Green Initiative', a new hire program, increasing tenured loan processors by 80%.
- Collaborated with senior leadership and product strategy team to enhance employee development and performance.
- Streamlined training delivery through in-person, online, and various educational materials.
INTERNATIONAL TRAINING MANAGER (CONTRACT POSITION)
1&1 Internet
Chesterbrook
08.2009 - 09.2010
- Devised and delivered product training programs for 1 & 1's international customer base, utilizing proven instructional design and course management practices.
- Instituted an efficient call quality monitoring system for 1500 agents, improving service levels and minimizing callbacks.
- Worked in synergy with leadership to pinpoint training needs, implement surveys, and assess performance and customer influence.
TRAINING MANAGER
Advanta Bank Corp.
Spring House
07.2006 - 05.2009
- Orchestrated comprehensive training programs, enhancing skills of 2500 employees.
- Engineered a distinctive curriculum for our Indian call center, saving $9M annually.
- Championed a learner-centric approach, tying individual performance to company goals.
- Applied Myers-Briggs testing to optimize training, improving role suitability and identifying development areas.
CORPORATE TRAINER
Wilmington Finance
Plymouth Meeting
10.2004 - 06.2006
- Delivered diverse training to 1000+ staff and 26 sales offices, enhancing operational efficiency.
- Integrated continuous improvement via Kirkpatrick evaluation into training solutions.
- Led a 9-month manager development program, nurturing high-potential employees and reducing costs.
- Formulated a consistent onboarding program, linking company culture to performance results.
TRAINING CONSULTANT
Horton Educational Services
Newark
07.2003 - 10.2004
- Conceived, experimented and showcased adult education programs.
- Upgraded sales force competency using a virtual learning model.
- Achieved 70% sales force longevity.
TRAINING CONSULTANT
Seligman Mutual Funds
New York
05.2000 - 07.2003
- Delivered comprehensive training to over 650 professionals.
- Innovated a month-long onboarding strategy for new staff.
- Elevated compliance through behavior-focused training, boosting audit performance for 3 years.
TRAINING/QUALITY IMPROVEMENT SPECIALIST
Chase Manhattan
Wilmington
04.1997 - 05.2000
- Initiated training programs in auto finance imaging, enhancing employee skills.
- Streamlined performance review process, aligning it with business objectives.
- Presented detailed progress reports, promoting accountability and performance visibility.
Education
CERTIFIED EXECUTIVE LEADERSHIP COACH -
Achieve Global
01.2012
MASTER OF BUSINESS COMMUNICATION - CONCENTRATION IN ORGANIZATIONAL LEADERSHIP
LaSalle University
01.2010
B.A. - CONCENTRATION IN PROFESSIONAL WRITING
Kutztown University
01.1995
Skills
- Leadership development
- Talent management
- Data analysis
- Learning strategies
- Performance management
- Succession planning
- Instructional design
- Change management
- Coaching techniques
- Career development
Timeline
DIRECTOR OF LEARNING & TALENT DEVELOPMENT
Gainwell Technologies
12.2022 - Current
SENIOR DIRECTOR OF LEARNING & TALENT MANAGEMENT
iPipeline
05.2015 - 07.2022
AVP OF TALENT MANAGEMENT & TRAINING
Barclay's Bank
11.2014 - 05.2015
OPERATIONS TRAINING MANAGER
Ditech Mortgage
09.2010 - 11.2014
INTERNATIONAL TRAINING MANAGER (CONTRACT POSITION)
1&1 Internet
08.2009 - 09.2010
TRAINING MANAGER
Advanta Bank Corp.
07.2006 - 05.2009
CORPORATE TRAINER
Wilmington Finance
10.2004 - 06.2006
TRAINING CONSULTANT
Horton Educational Services
07.2003 - 10.2004
TRAINING CONSULTANT
Seligman Mutual Funds
05.2000 - 07.2003
TRAINING/QUALITY IMPROVEMENT SPECIALIST
Chase Manhattan
04.1997 - 05.2000
CERTIFIED EXECUTIVE LEADERSHIP COACH -
Achieve Global
MASTER OF BUSINESS COMMUNICATION - CONCENTRATION IN ORGANIZATIONAL LEADERSHIP
LaSalle University
B.A. - CONCENTRATION IN PROFESSIONAL WRITING
Kutztown University