Matthew Boughter Jr
New Bloomfield
Summary
Accomplished Field Service Technician and Restaurant Manager with a proven track record at Pap Technologies and Summerwood Corporation. Excelled in troubleshooting, repair, and customer service, enhancing client satisfaction and team efficiency. Skilled in fostering positive relationships and implementing feedback for continuous improvement. Demonstrates exceptional problem-solving abilities and a positive attitude, driving success in dynamic environments.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Pap Technologies
02.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Restaurant Manager
Summerwood Corporation
08.2022 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Repossession Agent
C&S Recovery
09.2018 - 08.2022
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Increased efficiency by collaborating with law enforcement agencies when necessary for peaceful asset recovery.
- Built positive relationships with clients, resulting in repeat business for the company.
- Maximized chances of successful vehicle recoveries through diligent skip tracing efforts to locate hard-to-find debtors or collateral assets efficiently.
- Minimized conflict situations by employing de-escalation techniques during confrontations with debtors.
- Upheld discretion in handling sensitive information related to clients'' financial matters throughout the repossession process.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
Education
High School Diploma -
Redland Highschool
Lewisberry, PA06-2012
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Valid Driver's license
- Customer training
- Mechanical aptitude
- Teamwork and coordination
- Preventive Maintenance
- Customer service
- Technical support
- Courteous and professional
Timeline
Field Service Technician
Pap Technologies
02.2023 - Current
Restaurant Manager
Summerwood Corporation
08.2022 - 02.2023
Repossession Agent
C&S Recovery
09.2018 - 08.2022
High School Diploma -
Redland Highschool
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